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FAQ
Products and Services
FAQ within [ Products and Services ]
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When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GL...
No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail
- No：2216
- Displayed Date：2024/04/01 09:28
- Updated DTM：2024/08/05 09:34
- Search by narrowing down Category： Expiration Date
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What are service hours of Premium Deposit (Structured Deposit)?
Online banking service hours are 8:00 a.m. Monday - 4:59 a.m. Saturday. *Excluding system maintenance hours, Japanese holidays and December 31 through J... Show Detail
- No：1845
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： Premium Deposit
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I want to delete a domestic payee.
For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
- No：2036
- Displayed Date：2024/01/18 11:15
- Updated DTM：2024/04/04 10:19
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
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Can I specify my Yen Savings Deposit account for receiving a refund?
You can specify your 7-digit Yen Savings Deposit account for receiving the National Pension / Employee Pension or tax refunds. Refer to the page here for ... Show Detail
- No：3010
- Displayed Date：2025/01/15 08:59
- Search by narrowing down Category： Tax Payment / Refund
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I want to make Premium Deposit transactions.
You can make Premium Deposit Transactions via online banking. PRESTIA Online, PRESTIA Mobile Menu > Investments & Reports > Premium Deposit(Struc... Show Detail
- No：1740
- Displayed Date：2023/10/04 11:26
- Search by narrowing down Category： Premium Deposit
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I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
- No：2047
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
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I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.
Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check ... Show Detail
- No：2217
- Displayed Date：2024/04/01 09:28
- Updated DTM：2024/08/02 14:47
- Search by narrowing down Category： Expiration Date
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What should I do after I receive my GLOBAL PASS® with new expiry date?
You need to sign your name on the back of the card and update your card information for the services for which you use GLOBAL PASS for payment. For det... Show Detail
- No：2220
- Displayed Date：2024/04/01 09:29
- Updated DTM：2024/08/05 09:38
- Search by narrowing down Category： Expiration Date
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My account status has changed. Do I need to request a new GLOBAL PASS® ?
No. When your account status changes, you will automatically receive the benefits and privileges of your new status, regardless of the type of card you hav... Show Detail
- No：2566
- Displayed Date：2024/08/16 09:30
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Gold status
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Can I tap to pay with GLOBAL PASS® ?
Yes. GLOBAL PASS is compatible with two types of contactless payment service. *"iD" logo is a registered trademark of NTT DOCOMO, INC. Show Detail
- No：2571
- Displayed Date：2024/08/16 09:32
- Search by narrowing down Category： Use of GLOBAL PASS®
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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