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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I update my E-mail Address registered with PRESTIA?
- I am non-resident. How do I make a domestic transfer (Furikomi)?
- What is Visa Secure (former name: Verified by Visa)?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
FAQ within [ Products and Services ]
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I want to cancel Yen Time Deposit.
You can cancel Yen Time Deposit before maturity at our branch or through PRESTIA Phone Banking. Please note that you cannot cancel time deposit(s) in Jap... Show Detail
- No：1767
- Displayed Date：2023/10/25 16:10
- Search by narrowing down Category： Yen Deposit
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What are service hours of Premium Deposit (Structured Deposit)?
Online banking service hours are 8:00 a.m. Monday - 4:59 a.m. Saturday. *Excluding system maintenance hours, Japanese holidays and December 31 through J... Show Detail
- No：1845
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： Premium Deposit
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Used GLOBAL PASS® only once, but I see two transactions in Account Activity.
When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received... Show Detail
- No：218
- Displayed Date：2020/12/25 22:32
- Updated DTM：2023/09/14 10:28
- Search by narrowing down Category： Trouble in Use
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Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
- No：1082
- Displayed Date：2021/12/21 17:02
- Search by narrowing down Category： Service , Personal Profiling
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Can I apply for a loan if the property which I plan to purchase does not meet the Build...
We do not accept loan applications for the purchase of properties that do not meet the Building Standard Law. However, for existing non-conforming ... Show Detail
- No：1318
- Displayed Date：2022/06/29 09:32
- Updated DTM：2024/02/29 10:37
- Search by narrowing down Category： Loans
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Why do I not receive benefits even I used my GLOBAL PASS® overseas?
GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Origina... Show Detail
- No：1489
- Displayed Date：2023/01/27 09:44
- Updated DTM：2024/02/26 16:21
- Search by narrowing down Category： Trouble in Use
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How much is the foreign exchange commission?
Please refer to the Service Fee List for our foreign exchange fees. Show Detail
- No：1499
- Displayed Date：2023/03/03 14:08
- Search by narrowing down Category： Service Charges , Foreign Currency Deposit
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Why is a transaction shown "Not Fixed" on GLOBAL PASS Member's Website?
When you withdraw cash at overseas ATMs or shop at Visa/iD merchants, the transaction will be displayed on GLOBAL PASS Member's Website Account Activities.... Show Detail
- No：1758
- Displayed Date：2023/10/25 16:09
- Search by narrowing down Category： Use of GLOBAL PASS®
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I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.
Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check ... Show Detail
- No：2217
- Displayed Date：2024/04/01 09:28
- Updated DTM：2024/08/02 14:47
- Search by narrowing down Category： Expiration Date
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What are your business hours during the year-end and New Year's holidays?
Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of t... Show Detail
- No：1635
- Displayed Date：2023/06/09 09:41
- Search by narrowing down Category： Branch and ATM
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