I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail

My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

When you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before entering ... Show Detail

I received an email (Alert Email) that I used GLOBAL PASS, but I didn't used it.

You can check Transaction Detail of the Email you received on GLOBAL PASS Member's Website. Please check the member store / approval number on Memb... Show Detail