FAQ
How long does an overseas remittance take to reach the beneficiary?
Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the beneficiary/beneficiar... Show Detail
I want to use "Other Services" via online banking.
You can access "Other Services" from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Information and ServicesMa... Show Detail
How much is an intermediary bank fee when I make an overseas remittance?
Although we cannot say exactly how much the fee will be as it varies depending on the intermediary bank(s), see below for the amount based on remittances mad... Show Detail
I want to check transaction records.
You can check for a maximum of the past 6 years of e-statements via online banking. You can check for a maximum of the past 6 years of e-stateme... Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts &... Show Detail
What can I do on Online banking? (PRESTIA Online / PRESTIA Mobile / App)
You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See below for... Show Detail
I am no longer able to sign on with biometric authentication after changing my Online b...
To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail
You can check your balance via Online banking or Automated Voice Guidance. Online banking Sign On to Online banking. Sign ... Show Detail
What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
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