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FAQ within [ Internet Banking ]
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I want to check transaction records.
You can check for a maximum of the past 6 years of e-statements via online banking. You can check for a maximum of the past 6 years of e-stateme... Show Detail
- No：958
- Displayed Date：2021/06/24 10:59
- Updated DTM：2024/08/01 13:25
- Search by narrowing down Category： Service
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How can I make a domestic fund transfer (Furikomi) in yen?
How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure bes... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/04 19:39
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer
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Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts &... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2024/07/17 16:36
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
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How long does an overseas remittance take to reach the beneficiary?
Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the be... Show Detail
- No：1627
- Displayed Date：2023/06/09 09:40
- Updated DTM：2024/04/25 18:23
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2024/05/23 17:29
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
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What can I do on Online banking? （PRESTIA Online / PRESTIA Mobile / App）
You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See... Show Detail
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Can I close my account online?
Yes. Please see here for the procedure. Show Detail
- No：1280
- Displayed Date：2022/05/13 09:40
- Updated DTM：2023/10/24 15:08
- Search by narrowing down Category： Account Closure , Service
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You can check your balance via Online banking or Automated Voice Guidance. Online banking Sign On to Online banking. Sign ... Show Detail
- No：1048
- Displayed Date：2021/11/12 11:15
- Search by narrowing down Category： Service
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I am no longer able to sign on with biometric authentication after changing my Online b...
To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail
- No：1012
- Displayed Date：2021/10/26 07:00
- Updated DTM：2022/02/08 11:04
- Search by narrowing down Category： App
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How much is the fee for a transfer in foreign currency?
Overseas Fund Transfer Please see here. Foreign currency transfers to other banks in Japan Please see here. Foreign currency transfers to SMB... Show Detail
- No：1114
- Displayed Date：2022/02/18 15:50
- Updated DTM：2024/04/25 18:15
- Search by narrowing down Category： Overseas Remittance , Service Charges , Overseas Remittance / Domestic Remittance in Foreign Currency
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