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FAQ within [ Internet Banking ]

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【Online banking "Other Services"】I cannot complete the authentication to submit an application.

If your smartphone does not respond after pressing the "Authentication" button to submit an application with no error, please see below. Causes and Solution... Show Detail
- No：2999
- Displayed Date：2024/12/25 10:35
- Updated DTM：2025/03/25 16:08
- Search by narrowing down Category： Help
How long does an overseas remittance take to reach the beneficiary?

Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the beneficiary/beneficiar... Show Detail
- No：1627
- Displayed Date：2023/06/09 09:40
- Updated DTM：2025/04/30 17:06
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
I want to use "Other Services" via online banking.

You can access "Other Services" from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Information and ServicesMa... Show Detail
- No：2370
- Displayed Date：2024/04/24 10:56
- Updated DTM：2024/12/24 12:22
- Search by narrowing down Category： About "Other Services" Menu
How much is an intermediary bank fee when I make an overseas remittance?

Although we cannot say exactly how much the fee will be as it varies depending on the intermediary bank(s), see below for the amount based on remittances mad... Show Detail
- No：2800
- Displayed Date：2024/11/22 15:29
- Updated DTM：2025/08/14 12:30
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
Where can I find my PRESTIA MultiMoney Account Number?

PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance ... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2025/07/29 18:58
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
What is the maximum amount I can send overseas via online banking?

For daily limit and other details on overseas remittance, please see here. Show Detail
- No：1417
- Displayed Date：2022/12/23 10:42
- Updated DTM：2025/03/12 11:56
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
Where can I check e-statements?

PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
- No：1840
- Displayed Date：2023/11/02 11:29
- Updated DTM：2024/02/27 17:33
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
How can I make a domestic fund transfer (Furikomi) in yen?

How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/12 16:56
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer , Send or Receive Money
I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail
- No：2045
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/03/12 17:13
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
Can I cancel a domestic transfer (Furikomi) I made?

No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail
- No：2228
- Displayed Date：2024/04/02 10:02
- Updated DTM：2025/03/12 17:01
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers , Send or Receive Money
I am no longer able to sign on with biometric authentication after changing my Online banking User ID and Password.

To sign on using biometric authentication again, please follow the steps below. Sign on to the app using your User ID and Password Access "Me... Show Detail
- No：1012
- Displayed Date：2021/10/26 07:00
- Updated DTM：2022/02/08 11:04
- Search by narrowing down Category： App
Can I close my account online?

Yes. Please see here for the procedure. Show Detail
- No：1280
- Displayed Date：2022/05/13 09:40
- Updated DTM：2023/10/24 15:08
- Search by narrowing down Category： Account Closure , Service
Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2024/05/23 17:29
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
【Online banking "Other Services"】I cannot register my smartphone.

Please check the following. Causes and Solutions Causes Actions No passkey is available on your smartphone. (For iPhone users) To use online bankin... Show Detail
- No：2372
- Displayed Date：2024/04/24 10:57
- Updated DTM：2025/03/25 16:08
- Search by narrowing down Category： Help
How much is the fee for a transfer in foreign currency?

Fees for transfers in foreign currencies vary depending on the transaction type and your account status. Select the type of transfer you would like to make ... Show Detail
- No：1114
- Displayed Date：2022/02/18 15:50
- Updated DTM：2025/08/14 12:26
- Search by narrowing down Category： Overseas Remittance , Service Charges , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
- Search by narrowing down Category： One Time Password (OTP) / Transaction Signing Code / Token
How do I check my balance?

You can check your balance via Online banking or Automated Voice Guidance. Online bankingSign On to Online banking. Sign On to Online banking. Go to Menu:... Show Detail
- No：1048
- Displayed Date：2021/11/12 11:15
- Updated DTM：2025/07/29 18:32
- Search by narrowing down Category： Service
How can I start foreign currency deposit?

You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
- No：1358
- Displayed Date：2022/10/13 14:31
- Updated DTM：2023/10/26 17:19
- Search by narrowing down Category： Service , Foreign Currency Deposit
I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail
- No：1008
- Displayed Date：2021/09/22 15:58
- Updated DTM：2025/08/14 12:31
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
I want to check my domestic transfer (Furikomi) history.

You can check the date, beneficiary / remitter, and amount of the past domestic transfers (Furikomi) via online banking as shown below. Transaction records ... Show Detail
- No：1571
- Displayed Date：2023/03/17 15:25
- Updated DTM：2025/03/12 17:10
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers , Send or Receive Money

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