Frequently Asked Questions
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I have not yet registered my seal or signature with your bank. How do I place a direct ...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?
Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service provider... Show Detail
I want to cancel direct debit / auto debit.
To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducti... Show Detail
Can I pay tax over the branch counter?
Taxes you can pay over the branch counter are as follows. National Treasury Funds "Kokkokin" Make sure to bring the tax payment slip to the bran... Show Detail
Can I make a payment by Pay-easy?
No. PRESTIA does not support Pay-easy. Show Detail
By when should I deposit for direct debit / auto debit?
Please deposit the billing amount by the day before the debit day. PRESTIA debits on the debit day as follows. Yen: Twice at 0:00 and 24:00... Show Detail
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