I moved recently, but I haven't yet changed my registered mailing address. Can I have m...

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail

I am currently overseas. Can I apply for a token?

No. The token is intended for use within Japan and cannot be sent overseas. If you are overseas and would like to make local remittance or overseas... Show Detail

My token is lost, stolen or broken.

Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail

Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail

What should I do if it becomes error, even though I enter an OTP displayed on my token ...

The time set in a token and PRESTIA Online must be synchronized for a One Time Password generated by the token to be verified. Due to the nature of... Show Detail

I applied for a token, but was unable to receive it because it was sent by registered m...

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's ... Show Detail

How do I apply for a token? Is it possible to request it by phone or at branches?

Token can be applied from PRESTIA Online (i.e. cannot be applied by phone or at branches). How to apply ? Please refer to Apply for Token Ne... Show Detail

When I enter a Transaction Signing Code, is there any chance that an error occures beca...

Every time you use the Unregistered Account Transfers Service, you are asked to enter a One Time Password (OTP) before ent... Show Detail

I just applied for a token. How long will it take to arrive?

In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail

I live overseas, so I can't receive a token, but I really need to use the OTP Service. ...

We apologize for the inconvenience, but please register payees for your remittance in advance, and send funds by using "Transfers to Registered Pay... Show Detail