Is it possible to request a token on behalf of a family member (or friend) with an SMBC Trust Bank PRESTIA account?

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail

What happens if I press the left-bottom brown button while I enter the wrong Transaction Information Code on the token?

The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail

Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail

What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail

How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below.... Show Detail

My token is lost, stolen or broken.

Broken (Damaged) Please apply for Replacement Token via PRESTIA Online / PRESTIA Mobile. The token you have with you will be deactivated once... Show Detail

How do I apply for a token?

Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail

I want to replace my Token.

If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail

Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail