One Time Password (OTP) / Transaction Signing Code | Frequently Asked Questions

Font Size
S
M
L

FAQ by Category > Internet Banking > One Time Password (OTP) / Transaction Signing Code / Token

FAQ

FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]

1 - 10 of 25 Results

Back 1 / 3page Next

Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2024/05/23 17:29
What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
How do I apply for a token?

Token can be applied from online banking. (i.e. cannot be applied by phone or at branches). PRESTIA Online, PRESTIA Mobile Menu > Serivices > One... Show Detail
- No：259
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/07/31 09:15
I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail
- No：2045
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/03/12 17:13
How do I use my token?

A token is required when you perform certain transactions via online banking. For details on how to use your token in each menu, please see below.... Show Detail
- No：2233
- Displayed Date：2024/12/16 09:03
Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
Can I have my token sent to an address that is different from my registered home address?

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
- No：261
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/23 18:17
I want to replace my Token.

If you wish to replace your Token due to out of battery, etc., please apply for Replacement Token via online banking. PRESTIA Online, PRESTIA M... Show Detail
- No：2071
- Displayed Date：2024/02/14 10:30
I just applied for a token. How long will it take to arrive?

In most cases, your token will be dispatched by registered mail 2-3 business days after you apply on PRESTIA Online. Howev... Show Detail
- No：260
- Displayed Date：2020/12/25 22:33
Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
- No：251
- Displayed Date：2020/12/25 22:33

1 - 10 of 25 Results

Keyword Search

FAQ by Category

Featured Topics

Back to FAQ Home

To Top of Page

PKSHA FAQ logo