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FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]

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What should I do if it becomes error, even though I enter an OTP displayed on my token ...

The time set in a token and PRESTIA Online must be synchronized for a One Time Password generated by the token to be verified. Due to the nature of... Show Detail
- No：253
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/13 19:38
Can I bring and use a token outside of the country temporarily after receiving in Japan?

We are sorry, but tokens are only intended for use within Japan. We cannot guarantee that tokens will operate correctly if... Show Detail
- No：255
- Displayed Date：2020/12/25 22:33
Can I have a token sent overseas?

We are sorry, but tokens are only intended for use within Japan and cannot be sent overseas. We apologize for the inconven... Show Detail
- No：254
- Displayed Date：2020/12/25 22:33
Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
Who should I contact if my token gets lost, stolen or broken?

Please contact PRESTIA Online Helpdesk to request a replacement. Note that in some cases, a reissuance handling fee of 1,100 yen (including tax) wi... Show Detail
- No：263
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/13 19:40
I moved recently, but I haven't yet changed my registered mailing address. Can I have m...

For security reasons, it is not possible to send a token anywhere but to your registered home address within Japan. First of all, you must update y... Show Detail
- No：261
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/13 19:39
I live overseas, so I can't receive a token, but I really need to use the OTP Service. ...

We apologize for the inconvenience, but please register payees for your remittance in advance, and send funds by using "Transfers to Registered Pay... Show Detail
- No：256
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/13 19:39
How do I apply for a token? Is it possible to request it by phone or at branches?

Token can be applied from PRESTIA Online (i.e. cannot be applied by phone or at branches). How to apply ? Please refer to Apply for Token Ne... Show Detail
- No：259
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/25 14:28
I applied for a token, but was unable to receive it because it was sent by registered m...

Tokens are sent by registered mail for security reasons, and will be returned to SMBC Trust Bank if they are not received during the Post Office's ... Show Detail
- No：262
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/13 19:40
Why has SMBC Trust Bank introduced a token-based OTP Service?

SMBC Trust Bank has introduced the token-based OTP service to increase the security of our customer's online transactions.... Show Detail
- No：251
- Displayed Date：2020/12/25 22:33

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