Frequently Asked Questions
I want to check transaction records.
You can check for a maximum of the past 6 years of e-statements via online banking. You can check for a maximum of the past 6 years of e-stateme... Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts &... Show Detail
What can I do on Online banking? (PRESTIA Online / PRESTIA Mobile / App)
You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See... Show Detail
Can I close my account online?
Yes. Please see here for the procedure. Show Detail
You can check your balance via Online banking or Automated Voice Guidance. Online banking Sign On to Online banking. Sign ... Show Detail
How can I start foreign currency deposit?
You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
I want to stop receiving statements by post and switch to e-statements.
Sign on to online banking or App to unsubscribe statements. PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
Yes. Please download from SMBC Trust Bank App. Show Detail
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