Frequently Asked Questions
What is Visa Secure (former name: Verified by Visa), Personal Message?
Visa Secure is a system which prevents fraudulent transactions when shopping online. Some sites use terms such as Verified by Visa or 3D Secure, ... Show Detail
I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail
Can I use GLOBAL PASS on Apple Pay?
Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are available onMajor Online Shopping Sites /... Show Detail
I just received GLOBAL PASS®. Do I need to do anything before using it?
Please follow STEP 1-5 before using your GLOBAL PASS. STEP1 Sign the back of GLOBAL PASS Check your name on the front a... Show Detail
How can I receive GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card)?
Domestic: Cash Card will be sent to your registered postal address by registered mail from VJA (Our outsourced card shipping business). This is ... Show Detail
How can I switch my Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS®?
You can switch your Banking Card to GLOBAL PASS via Online Banking, by mail or at a branch. GLOBAL PASS is to be delivered by means listed below. ... Show Detail
How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference betw...
There are two types of PIN number for GLOBAL PASS®: "Domestic Cash Card PIN" and "Debit PIN." The former is for the use of ATMs in Japan and for J-... Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
There are two types of PIN number for GLOBAL PASS®: "Domestic Cash Card PIN" and "Debit PIN." The former is for the use of ATMs in Japan and for J-... Show Detail
When withdrawing cash at ATMs overseas, will the ATM usage fees charged by local ATM ow...
The ATM usage fees charged by local ATM owners will not be reimbursed.However, PRESTIA Gold and PRESTIA Gold Premium ... Show Detail
What is the deference between Yen Savings account and PRESTIA MultiMoney Yen Savings De...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail