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FAQ within [ GLOBAL PASS® ]
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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before you enter y... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2024/03/01 17:07
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail
- No：284
- Displayed Date：2023/08/31 09:00
- Updated DTM：2024/03/26 09:14
- Search by narrowing down Category： Trouble in Use
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/01/23 14:10
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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Can I use GLOBAL PASS on Apple Pay?
Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are available onMajor Online Shopping Sites /... Show Detail
- No：1209
- Displayed Date：2022/03/23 15:25
- Updated DTM：2024/02/26 16:19
- Search by narrowing down Category： Use of GLOBAL PASS®
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How can I change my PIN numbers for GLOBAL PASS®?
There are two types of PIN number for GLOBAL PASS®: "Domestic Cash Card PIN" and "Debit PIN." The former is for the use of ATMs in Japan and for J-... Show Detail
- No：236
- Displayed Date：2021/03/01 00:00
- Updated DTM：2024/02/27 15:31
- Search by narrowing down Category： PIN
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How can I switch my Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS®?
You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. ... Show Detail
- No：926
- Displayed Date：2021/06/01 14:30
- Updated DTM：2024/02/27 15:27
- Search by narrowing down Category： Request / Reissue GLOBAL PASS®
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What is Visa Secure (former name: Verified by Visa)?
Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is co... Show Detail
- No：283
- Displayed Date：2022/09/14 09:00
- Updated DTM：2023/05/09 11:39
- Search by narrowing down Category： Others
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How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
- No：228
- Displayed Date：2021/04/16 09:30
- Updated DTM：2024/02/26 16:20
- Search by narrowing down Category： Limit Control , Limit Control
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When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
- No：1221
- Displayed Date：2022/03/23 15:27
- Updated DTM：2024/03/14 16:58
- Search by narrowing down Category： Use of GLOBAL PASS®
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