GLOBAL PASS® | Frequently Asked Questions

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FAQ within [ GLOBAL PASS® ]

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I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2024/09/09 14:00
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2024/09/12 09:43
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
Can I use GLOBAL PASS on Apple Pay?

Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are available onMajor Online Shopping Sites /... Show Detail
- No：1209
- Displayed Date：2022/03/23 15:25
- Updated DTM：2024/02/26 16:19
- Search by narrowing down Category： Use of GLOBAL PASS®
I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail
- No：284
- Displayed Date：2023/08/31 09:00
- Updated DTM：2024/08/23 09:47
- Search by narrowing down Category： Trouble in Use
What is Visa Secure (former name: Verified by Visa)?

Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is co... Show Detail
- No：283
- Displayed Date：2022/09/14 09:00
- Updated DTM：2023/05/09 11:39
- Search by narrowing down Category： Others
I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?

You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
- No：228
- Displayed Date：2021/04/16 09:30
- Updated DTM：2024/04/25 18:22
- Search by narrowing down Category： Limit Control , Limit Control
Can I have an ETC card issued for GLOBAL PASS®?

An ETC card cannot be issued for GLOBAL PASS. Consider applying for PRESTIA Visa Card if you do not have a credit card issued in Japan. An ETC card can be ... Show Detail
- No：1414
- Displayed Date：2022/12/23 10:42
- Search by narrowing down Category： Others
Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, ... Show Detail
- No：220
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/25 18:00
- Search by narrowing down Category： Service Charges , Use of GLOBAL PASS® , Others , Gold status
How can I change my PIN numbers for GLOBAL PASS®?

There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures pa... Show Detail
- No：236
- Displayed Date：2021/03/01 00:00
- Updated DTM：2024/07/04 09:38
- Search by narrowing down Category： PIN

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