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FAQ within [ Changing Personal Details ]
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How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：247
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/10/23 18:00
- Search by narrowing down Category： Address Change
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How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
Please notify us by one of the following methods. By online banking or postal mail Please see here for details. At a Branch Should you requ... Show Detail
- No：271
- Displayed Date：2023/11/22 08:03
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
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How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our Online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is not a... Show Detail
- No：1252
- Displayed Date：2022/03/25 11:44
- Search by narrowing down Category： Account Holder's Name
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
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What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
- No：215
- Displayed Date：2020/12/25 22:32
- Updated DTM：2022/03/04 10:37
- Search by narrowing down Category： OECD CRS , Open an Account , Address Change
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I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
- No：1325
- Displayed Date：2022/07/15 09:54
- Search by narrowing down Category： Changing Personal Details , Statement / Bankbook (Tsucho)
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I have not yet registered my seal or signature with your bank. Can I make transaction/s...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
- No：1077
- Displayed Date：2022/01/04 09:28
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Application forms
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What is T-PIN（Telephone Personal Identification Number）?
T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail
- No：1698
- Displayed Date：2023/08/08 18:40
- Updated DTM：2023/12/28 11:58
- Search by narrowing down Category： PIN
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How can I register my Katakana Name?
You can register your Katakana Name by postal mail. Please see here for the details. Show Detail
- No：1253
- Displayed Date：2022/03/25 11:44
- Updated DTM：2023/10/23 18:30
- Search by narrowing down Category： Account Holder's Name
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When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
- No：214
- Displayed Date：2022/01/01 00:05
- Updated DTM：2022/03/04 10:33
- Search by narrowing down Category： OECD CRS , Open an Account , Address Change
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