Frequently Asked Questions
How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. ... Show Detail
What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail
There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
What is T-PIN(Telephone Personal Identification Number)?
T-PIN is a PIN used for PRESTIA Phone Banking. It is also necessary for online banking "First Time User Registration" , and in case you forgot you... Show Detail
I’d like to update my "Status of Residence" and "Period of Stay" (Date of Expiration) ...
Please see below for necessary procedures. For Customers who updated your "Status of Residence" and "Period of Stay (Date of Expiration)" Ple... Show Detail
How can I register my Katakana Name?
How to register Katakana Name varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure be... Show Detail
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