Frequently Asked Questions
How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Se... Show Detail
When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
I'm moving to/from the U.S. What documents do I need to submit to change my address?
Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, please p... Show Detail
What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
Please notify us by one of the following methods. By online banking or postal mail Please see here for details. At a Branch Should you requ... Show Detail
How to change your address varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail
There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail
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