Frequently Asked Questions
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I want to reissue my Cash Card.
To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking C... Show Detail
I want to switch my Banking Card to GLOBAL PASS®.
You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. ... Show Detail
Can I add on credit card function on GLOBAL PASS?
No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail
Is there an annual fee for GLOBAL PASS®?
No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. To reissue a GLOBAL PASS, reissuance fee will be ... Show Detail
If I go to a branch to apply for a cash card, can I get it on the same day?
The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail
I want to apply for a Family Card.
Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Car... Show Detail
When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
My account status has changed. Do I need to request a new GLOBAL PASS® ?
No. When your account status changes, you will automatically receive the benefits and privileges of your new status, regardless of the type of card you hav... Show Detail
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