Frequently Asked Questions
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How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
Please notify us by one of the following methods. By online banking or postal mail Please see here for details. At a Branch Should you requ... Show Detail
Why do I need to notify my "Status of Residence" and "Period of Stay" (Date of Expirati...
We at SMBC Trust Bank are committed to helping foreign nationals with bank accounts and banking services. In order to continue with this commitm... Show Detail
When will my account transactions be restricted if I do not update my "Period of Stay" ...
We are planning to put restrictions on usage of cash card, starting February 2024, two months after your Period of Stay registered with us is expir... Show Detail
If I do not register my "Status of Residence" and "Period of Stay" (Date of Expiration)...
In the future, failure to notify your "Status of Residence" and "Period of Stay" (Date of Expiration) in a timely manner m... Show Detail
When I opened my account (opened after October 1, 2019), I registered my "Status of Res...
Please renew your "Period of Stay" and notify us before the expiration date. If you are going to leave Japan without updating your Period of Stay,... Show Detail
By when do I need to register my "Status of Residence" and "Period of Stay" (Date of Ex...
We are planning to put restrictions on usage of cash card, starting February 2024, two months after your Period of Stay registered with us is expir... Show Detail
My status of residence is "Permanent Resident". Do I need to show my Residence Card?
In order to register your status as Permanent Resident, please show your Residence Card. Show Detail
When I opened my account (opened before October 1, 2019), I showed my Residence Card. I...
We revised our deposit policy on October 1, 2019, and started to register "Status of Residence" and "Period of Stay" (Date... Show Detail
How should I remove transaction restrictions if they are applied?
Please notify your valid "Status of Residence" and "Period of Stay" (Date of Expiration) by one of the following methods. After completing registr... Show Detail
I am a diplomat / international organization staff and do not have a Residence Card. Do...
In order to confirm that you are a diplomat / international organization staff member, please show your ID card issued by ... Show Detail
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