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Popular FAQ

FAQ within [ Lost, Stolen or Damaged Cards ]

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  • My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

    If you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before you enter y... Show Detail

    • No：1044
    • Displayed Date：2021/11/12 11:14
    • Updated DTM：2024/03/01 17:07

  • I lost my Cash Card (lost or stolen).

    If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail

    • No：1043
    • Displayed Date：2021/11/12 11:15
    • Updated DTM：2024/01/23 14:10

  • I want to reissue my Cash Card.

    To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking C... Show Detail

    • No：1452
    • Displayed Date：2023/01/11 09:24
    • Updated DTM：2023/11/07 14:52

  • I found my Cash Card.

    If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessar... Show Detail

    • No：1450
    • Displayed Date：2023/01/11 09:24
    • Updated DTM：2023/10/24 14:38

1-4 of Total 4

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