FAQ
What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
Please see the table below. Bank Name: SMBC Trust Bank(エスエムビーシーシンタクギンコウ) Bank Code (Zengin Code): 0300 Branch Name Katakana Branch Name Branch Code S... Show Detail
What is the requirements for non-Japanese national loan applicants?
Please see the following for some of the major requirements for non-Japanese national loan applicants: Japan residency except short-term visa (permanent res... Show Detail
What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
Our SWIFT (BIC) Code is SMTCJPJT. *A SWIFT Code consists of eight digits or letters. Please add "XXX" at the end if asked for an eleven digit or letter SWIF... Show Detail
What information is required to receive foreign currency transfers?
The following information is required to receive foreign currency transfers (overseas remittances, domestic foreign currency remittances, as well as cross bo... Show Detail
I need a document which proves my account balance to apply for a visa.
We can issue a balance certificate and statement(s) in Japanese or English. Need to prove the balance of a particular date (Balance Certificate) We issue a... Show Detail
I want to confirm the Kana name of the branch.
Refer to the table below. Branch Name Katakana Branch Name Branch Code Sapporo サッポロ 035 Aoyama アオヤマ 020 Akasaka アカサカ 731 Ikebukuro イケブク... Show Detail
Can I receive foreign currency remittance with my PRESTIA account?
Yes. You can transfer funds in foreign currency to your PRESTIA account. Please make sure to provide your 8 digit PRESTIA Multi Money Account Number. To re... Show Detail
What is Visa Secure (former name: Verified by Visa)?
Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is co... Show Detail
How can I deposit Japanese Yen into my account?
You can deposit Japanese Yen in the following ways. At ATM Deposits can be made at SMBC, Japan Post Bank and Seven Bank other than our bank. See here for f... Show Detail
Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statementPRESTIA Online, PRESTIA Mobile Menu > Accounts > St... Show Detail
Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail
How long does an overseas remittance take to reach the beneficiary?
Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the beneficiary/beneficiar... Show Detail
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
Which airport lounges do I have access to?
SMBC Trust Bank Credit Card holders have access to lounges at major airports in Japan and Honolulu, Hawaii. For details, please see below. (Available only in... Show Detail
There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the customer's situat... Show Detail
How can I apply for the loan and what are the required documents?
You may apply through branch, Loan Promotion Department or by postal mail. Please see here for the list of required documents for the credit rev... Show Detail
How much is an intermediary bank fee when I make an overseas remittance?
Although we cannot say exactly how much the fee will be as it varies depending on the intermediary bank(s), see below for the amount based on remittances mad... Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number (7 digits) with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have a cash c... Show Detail
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