Frequently Asked Questions
Where can I find SMBC Trust Bank, bank code and my branch code?
SMBC Trust Bank code is 0300. Please find the branch code you are looking for under “ATM•Branches.” You can check your branch name and branch... Show Detail
Can I receive funds in foreign currency transferred from other domestic/overseas banks?
Yes. The table below lists necessary information to receive foreign currency from domestic and/or foreign financial institutions, including domesti... Show Detail
How can I make a domestic fund transfer (Furikomi) in yen?
We offer multiple ways for you to make a domestic fund transfer. Please check below and find the best way for your needs. The amount of service cha... Show Detail
What is the requirements for non-Japanese national loan applicants?
Please see the following for some of the major requirements for non-Japanese national loan applicants: Japan residency except short-term visa ... Show Detail
What is Visa Secure (former name: Verified by Visa), Personal Message?
Visa Secure is a system which prevents fraudulent transactions when shopping online. Some sites use terms such as Verified by Visa or 3D Secure, ... Show Detail
How can I receive GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card)?
Domestic: Cash Card will be sent to your registered postal address by registered mail from VJA (Our outsourced card shipping business). This is ... Show Detail
Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail
I have not yet registered my seal or signature with your bank. How do I place a direct ...
For Account Holders with Account Open Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signat... Show Detail
How can I receive a domestic fund transfer in Yen?
You will need the following information for receiving Yen from domestic financial institutions. Please find required information below; ... Show Detail