How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expiration)?

For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. Please be in... Show Detail

I’d like to update my "Status of Residence" and "Period of Stay" (Date of Expiration) registered as they are about to expire.

Please see below for necessary procedures. For Customers who updated your "Status of Residence" and "Period of Stay (Date of Expiration)" Ple... Show Detail

Why do I need to notify my "Status of Residence" and "Period of Stay" (Date of Expiration)?

We at SMBC Trust Bank are committed to helping foreign nationals with bank accounts and banking services. In order to continue with this commitm... Show Detail

Can I close my dormant account?

Please contact us. It is helpful to have the following items at hand when you do so. Cash Card Statement 4-digit T-PIN *All of the above includes which... Show Detail

When will my account transactions be restricted if I do not update my "Period of Stay" by the expiration date?

If you do not update your "Period of Stay" by the expiration date, we put restrictions on cash card usage (i.e. domestic and international ATM usag... Show Detail

I want to activate my dormant account.

Please contact us. It is helpful to have the following items at hand when you do so. Cash Card Statement 4-digit T-PIN *All of the above includes which... Show Detail

What is the jurisdiction of tax residence?

The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail

What is FATCA?

FATCA stands for Foreign Account Tax Compliance Act of U.S. tax laws. It is required to confirm whether the customer is a "U.S. person subject to U.S. tax l... Show Detail

When are OECD CRS notification forms required?

On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail

Is there a specific explanation about the object persons of foreign PEPs?

　Request to Customers Those who fall under the following foreign PEPs, please make a declaration at a branch (we request you to fill out the nec... Show Detail

I'm moving to/from the U.S. What documents do I need to submit to change my address?

Please refer to the Checklist here for information on address change related to the U.S. For necessary documents and details on address change, ... Show Detail

What is a dormant account?

SMBC Trust Bank PRESTIA may treat as a Dormant Account an account that has had no deposit or withdrawal, etc. for ten or more years. In the event that an ... Show Detail

My cash card usage is restricted as the "Period of Stay" registered with the bank has been expired. How do I reactivate?

To reactivate your cash card, please update your "Status of Residence" and "Period of Stay (Date of Expiration)" by referring to the Various Proced... Show Detail

Is there a safety deposit box?

Unfortunately, we do not offer safety deposit box service. Show Detail

I am a diplomat / international organization staff and do not have a Residence Card. Do I need to do anything?

In order to confirm that you are a diplomat / international organization staff member, please show your ID card issued by ... Show Detail

Are deposits covered by deposit insurance?

Please see here to check coverage and scope of deposits eligible for deposit insurance. *Refer to respective Product Information Memoranda for details... Show Detail

When I opened my account, I showed my Residence Card. Is it necessary to show it again?

We revised our deposit policy on October 1, 2019, and started to register "Status of Residence" and "Period of Stay" (Date of Expiration) of foreig... Show Detail

My status of residence is "Permanent Resident". Do I need to show my Residence Card?

In order to register your status as Permanent Resident, please show your Residence Card. Show Detail