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Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail
- No：220
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/12 12:10
- Search by narrowing down Category： Service Charges , Use of GLOBAL PASS® , Others , Gold status , Shopping & Overseas Use
How much is the domestic ATM fee (withdrawal / deposit)?

The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail
- No：1283
- Displayed Date：2022/05/13 09:41
- Updated DTM：2025/03/12 17:03
- Search by narrowing down Category： Branch and ATM , GLOBAL PASS® , Cash Card , Cash Card/Domestic ATM
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:48
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail
- No：1043
- Displayed Date：2024/09/09 14:00
- Updated DTM：2025/03/21 13:33
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?

You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
- No：228
- Displayed Date：2021/04/16 09:30
- Updated DTM：2024/04/25 18:22
- Search by narrowing down Category： Limit Control , Limit Control
I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the customer's situat... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:07
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use , Cash Card/Domestic ATM
Can I withdraw foreign currency in my account from ATMs?

Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail
- No：1848
- Displayed Date：2023/11/02 11:30
- Updated DTM：2025/03/12 16:44
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Foreign Currency Deposit , Foreign Currency Cash , Cash Card/Domestic ATM
How much is the overseas ATM withdrawal fee?

GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee for use, or an exch... Show Detail
- No：1282
- Displayed Date：2022/05/13 09:41
- Updated DTM：2025/03/12 17:05
- Search by narrowing down Category： GLOBAL PASS® , Cash Card , Branch and ATM , Shopping & Overseas Use
I want to reissue my Cash Card.

To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking C... Show Detail
- No：1452
- Displayed Date：2023/01/11 09:24
- Updated DTM：2024/05/15 11:42
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
What is a Family Card?

A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD merchan... Show Detail
- No：1448
- Displayed Date：2023/01/11 09:24
- Updated DTM：2023/10/26 17:21
- Search by narrowing down Category： Family Card , Family Card

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