Frequently Asked Questions
What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
Please see the table below. Bank Name: SMBC Trust Bank(エスエムビーシーシンタクギンコウ) Bank Code (Zengin Code): 0300 Branch Name Katakana Branch ... Show Detail
Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
Please notify us by one of the following methods. By online banking or postal mail Please see here for details. At a Branch Should you requ... Show Detail
You can close your account by online banking or postal mail. Please see here for details. There is no handling charge for closing account. *... Show Detail
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before you enter y... Show Detail
For which transactions is My Number (Individual Number/ Corporate Number) required?
The usage and implementation of My Number (Individual Number/ Corporate Number) has started from January 2016. My Number is used to efficiently ma... Show Detail
Can overseas residents or foreign nationals open an account with PRESTIA?
We do not accept new account application from overseas residents. Foreign nationals, who have resident registration (or alien registration) in J... Show Detail
How do I notify My Number (Individual Number)?
Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Show Detail
How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail
1-10 of Total 54