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FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
Please see the table below. Bank Name: SMBC Trust Bank（エスエムビーシーシンタクギンコウ） Bank Code (Zengin Code): 0300 Branch Name Katakana Branch ... Show Detail
- No：246
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/05/01 17:26
- Search by narrowing down Category： Open an Account , Branch and ATM
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Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
- No：239
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/05/17 10:04
- Search by narrowing down Category： Check , Branch and ATM , Deposit Checks
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You can close your account by online banking or postal mail. Please see here for details. There is no handling charge for closing account. *... Show Detail
- No：209
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/25 17:07
- Search by narrowing down Category： Account Closure
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How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
Please notify us by one of the following methods. By online banking or postal mail Please see here for details. At a Branch Should you requ... Show Detail
- No：271
- Displayed Date：2023/11/22 08:03
- Updated DTM：2024/07/30 10:38
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2024/09/09 14:00
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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Can overseas residents or foreign nationals open an account with PRESTIA?
We do not accept new account application from overseas residents. Foreign nationals, who have resident registration (or alien registration) in J... Show Detail
- No：1584
- Displayed Date：2023/03/17 15:25
- Updated DTM：2024/04/25 18:22
- Search by narrowing down Category： Open an Account
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How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is... Show Detail
- No：1252
- Displayed Date：2022/03/25 11:44
- Updated DTM：2024/04/25 17:08
- Search by narrowing down Category： Account Holder's Name
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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before you enter y... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2024/04/25 17:50
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
- No：215
- Displayed Date：2020/12/25 22:32
- Updated DTM：2022/03/04 10:37
- Search by narrowing down Category： OECD CRS , Open an Account , Address Change
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How do I notify My Number (Individual Number)?
Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Show Detail
- No：212
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/25 17:11
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
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