Procedures (Open an Account, Changing Personal Det | Frequently Asked Questions

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What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?

Please see the table below. Bank Name: SMBC Trust Bank（エスエムビーシーシンタクギンコウ） Bank Code (Zengin Code): 0300 Branch Name Katakana Branch Name Branch Code S... Show Detail
- No：246
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/03/14 11:02
- Search by narrowing down Category： Open an Account , Branch and ATM
How do I close my account?

You can close your account by online banking or postal mail. Please see here for details. There is no handling charge for closing account. *... Show Detail
- No：209
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/25 17:07
- Search by narrowing down Category： Account Closure
I'm a foreign national. Can I open an account with PRESTIA?

Yes. Foreign nationals, who have resident registration (or alien registration) in Japan and reside in Japan, are eligible to open an account with P... Show Detail
- No：1584
- Displayed Date：2023/03/17 15:25
- Updated DTM：2024/09/12 09:41
- Search by narrowing down Category： Open an Account
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:48
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...

For how to register or renew your "Status of Residence" and "Period of Stay" (Date of Expiration), please refer to the Various Procedures page. Please be in... Show Detail
- No：271
- Displayed Date：2024/11/13 09:00
- Updated DTM：2025/02/26 09:39
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
How do I notify My Number (Individual Number)?

Notification of My Number (Individual Number) can be made by postal mail. For details, please see the Various Procedures. Show Detail
- No：212
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/02/26 09:41
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
Can I deposit or cash a foreign check at SMBC Trust Bank?

An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
- No：239
- Displayed Date：2025/01/06 09:00
- Search by narrowing down Category： Check , Branch and ATM , Deposit Checks
Where can I find my branch name?

You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail
- No：2024
- Displayed Date：2023/12/27 14:25
- Updated DTM：2024/02/26 16:15
- Search by narrowing down Category： Open an Account , Branch and ATM
I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail
- No：1043
- Displayed Date：2024/09/09 14:00
- Updated DTM：2025/03/21 13:33
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
How can I check my Yen Savings Account number?

Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have a cash card issued ... Show Detail
- No：1628
- Displayed Date：2023/06/09 09:40
- Updated DTM：2025/02/18 10:57
- Search by narrowing down Category： Open an Account , Domestic Fund Transfers

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