Frequently Asked Questions
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Until when can I use my GLOBAL PASS®?
That depends on GLOBAL PASS services you want to use. GLOBAL PASS suspension dates ・Using domestic ATMs・Shopping using J-Debit Until the mid... Show Detail
My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?
No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail
I am planning to relocate. Can you send me a replacement card for my GLOBAL PASS® to my...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For ... Show Detail
After receiving my GLOBAL PASS® replacement card, do I need to reregister card informat...
Yes. For details, please check here. Show Detail
Can I receive a replacement card for my GLOBAL PASS® overseas?
Yes.In case you receive a replacement card in overseas, your card will be sent in a blocked status for security reasons. Please follow the procedures below... Show Detail
What should I do after I receive a replacement card for my GLOBAL PASS®?
You need to sign your name on the back of the card and update your card information for the services for which you use GLOBAL PASS for payment.For details,... Show Detail
My GLOBAL PASS®'s expiration date is approaching. When will I receive a replacement card?
We send a replacement card two months prior to the expiration date at the beginning of a month so that you can receive it before the expiration date. For d... Show Detail
I want to receive my GLOBAL PASS® replacement card earlier than scheduled.
Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check ... Show Detail
When I start using my GLOBAL PASS® replacement card, do I need to reregister for GLOBAL...
No.Please check here for procedures you are required to perform after you receive a replacement card. Show Detail
My GLOBAL PASS® has expired, but I haven't received a replacement card yet.
Usually, we send a replacement card two months prior to the expiration date at the beginning of a month.If you do not receive a replacement card past the e... Show Detail
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