If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?

If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below. For SMBC Tru... Show Detail

I want to know the condition not to pay the credit card annual fee. (PRESTIA Visa GOLD CARD)

The annual fee for the primary card member will be waived the following year when the total spending amount is 300,000 yen or above, annually, including f... Show Detail

How is the payment function of GLOBAL PASS® different from credit card?

The biggest difference is when your payment amount is debited from your account. GLOBAL PASS The amount used is debited immediately from the account. In a... Show Detail

I have deposited the credit card payment amount, but it’s not deducted.

If you have made the deposit on the direct debit day for your SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) when the auto ... Show Detail

I missed a credit card payment on the due date.

If you were not able to deposit the billing amount for a SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) by the day befor... Show Detail

Which airport lounges do I have access to?

SMBC Trust Bank Credit Card holders have access to lounges at major airports in Japan and Honolulu, Hawaii. For details, please see below. (Available only in... Show Detail

Are the bank transactions of family cardholders also included in the eligibility for credit card rewards?　

Family member transactions are ineligible for PRESTIA Visa GOLD CARD and PRESTIA Visa PLATINUM CARD PRESTIA Rewards. SMBC Trust Bank Credit Cards PRESTIA R... Show Detail

Can I apply for a PRESTIA VISA family member credit card for my child?

You can apply for a family member card of PRESTIA Visa credit card if your child is 18 years or older (excluding a high school student). For details on a fa... Show Detail

I want to cancel my credit card.

To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail

How can I use "V Point"?

To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail

I don't live in Japan. Can I apply for a credit card?

No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card), which y... Show Detail

Is the family member's credit card number the same as the primary member?

No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail

Do I have access to airport lounges?

SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an application sep... Show Detail