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FAQ within [ Credit Card ]
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If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below. For SMBC Tru... Show Detail
- No：250
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/07/30 10:37
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To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail
- No：1225
- Displayed Date：2022/03/23 15:27
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Which airport lounges do I have access to?
SMBC Trust Bank Credit Card holders have access to lounges at major airports in Japan and Honolulu, Hawaii. For details, please see below. (Available only ... Show Detail
- No：1694
- Displayed Date：2023/08/08 18:41
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I want to cancel my credit card.
To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail
- No：2073
- Displayed Date：2024/02/14 10:31
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Do I have access to airport lounges?
SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an a... Show Detail
- No：1693
- Displayed Date：2023/08/08 18:41
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How can I apply for Priority Pass? (PRESTIA Visa PLATINUM CARD)
Please contact Platinum Card Desk (Sumitomo Mitsui Credit Card) after receiving the card. You can also request a brochure via Vpass. Note that the Priori... Show Detail
- No：1761
- Displayed Date：2023/10/25 16:09
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How is the payment function of GLOBAL PASS® different from credit card?
You can pay in or withdraw foreign currency from your foreign currency account. For example, you can pay in U.S. Dollar from your PRESTIA MultiMone... Show Detail
- No：237
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/05/01 15:32
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I want to know the condition not to pay the credit card annual fee. (PRESTIA Visa GOLD ...
The annual fee for the primary card member will be waived the following year when the total spending amount is 300,000 yen or above, annually, including f... Show Detail
- No：1984
- Displayed Date：2023/12/27 10:56
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Can I apply for a PRESTIA VISA family member credit card for my child?
You can apply for a family member card of PRESTIA Visa credit card if your child is 18 years or older (excluding a high school student). For details on ... Show Detail
- No：2709
- Displayed Date：2024/09/12 09:47
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I don't live in Japan. Can I apply for a credit card?
No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card... Show Detail
- No：1041
- Displayed Date：2021/11/12 11:16
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