I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail

My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

I want to reissue my Cash Card.

To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking Card (Internati... Show Detail

How do you compensate damages caused by fraud of GLOBAL PASS?

For compensation of damages caused by fraudulent use of GLOBAL PASS by a third party due to counterfeiting, theft, etc. see here for details. Related Keyw... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail