I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail

My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Show Detail

GLOBAL PASS® doesn't work at overseas ATMS.

When you cannot withdraw cash from overseas ATMs, here are some possibilities. Debit PIN input incorrect. Withdrawal amount exceeding the tra... Show Detail

Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail

Prompted to enter 6-digit PIN at an overseas ATM.

Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digi... Show Detail

Why do I not receive benefits even I used my GLOBAL PASS® overseas?

GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Origina... Show Detail

ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...

The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Accou... Show Detail