I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The payment amount canno... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the customer's situat... Show Detail

I received "Notice of unavailable transaction" by email.

If you have registered for the GLOBAL PASS Member's Website, you will receive an email when a transaction with GLOBAL PASS is unsuccessful. The common error... Show Detail

GLOBAL PASS® doesn't work at overseas ATMS.

When you cannot withdraw cash from overseas ATMs, here are some possibilities. Debit PIN input incorrect. Withdrawal amount exceeding the transaction limit... Show Detail

ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...

The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account (includ... Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Show Detail

How can I check if it is an email from SMBC Trust Bank or a spam？

The email addresses we mainly use to communicate with customers are as follows: Product, service, campaign information and important announcements:info@... Show Detail

Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received fr... Show Detail

There are some debit transactions on my card that I don't recognize (shopping and overs...

If you have any concerns about unauthorized use, please deactivate your card immediately. You can deactivate your card via GLOBAL PASS Member's Website. Me... Show Detail