Frequently Asked Questions

Keyword Search

When searching by multiple keywords, put a space between keywords.  Example “address change” 
Separate keywords with sapce to search for ALL.
Separate with "｜" to search for EITHER words.
And having "-" at the start of the word will EXCLUDE it.

Popular FAQ

FAQ within [ Account Closure ]

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  • How do I close my account?

    You can close your account by mail.We will transfer your remaining balance to your designated domestic account in Yen and close your account. It takes appr... Show Detail

    • No：209
    • Displayed Date：2020/12/25 22:32
    • Updated DTM：2022/02/25 15:45

  • Can I close my account online?

    No. We are afraid you cannot close your account through Online banking (PRESTIA Online, PRESTIA Mobile, SMBC Trust Bank App). See here for how to close ... Show Detail

    • No：1280
    • Displayed Date：2022/05/13 09:40

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