I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail

Can I use GLOBAL PASS on Apple Pay?

Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are available onMajor Online Shopping Sites /... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow STEP 1-5 before using your GLOBAL PASS. STEP1 Sign the back of GLOBAL PASS Check your name on the front a... Show Detail

When withdrawing cash at ATMs overseas, will the ATM usage fees charged by local ATM ow...

The ATM usage fees charged by local ATM owners will not be reimbursed.However, PRESTIA Gold and PRESTIA Gold Premium ... Show Detail

Why was the amount of my GLOBAL PASS® payment overseas NOT deducted from my balance of ...

It is likely due to Dynamic Currency Conversion. What is DCC? DCC allows you to choose the settlement currency on Visa purchase or ATM withdr... Show Detail

I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...

Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs... Show Detail

When using GLOBAL PASS overseas, what should I keep in mind?

When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK®... Show Detail

Where can I use my cash card? (ATM)

When using your cash card, please see below for details. When using in Japan When using Overseas Show Detail

The deposit is deducted from my account. How is it going to be refunded?

When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediate... Show Detail

How can I check the exchange rate applied to my transaction when "GAIKA FULLBACK" is ap...

You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two busines... Show Detail