Frequently Asked Questions
I want to register a domestic payee.
How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedu... Show Detail
I want to change my GAIKA FULL BACK setting.
You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencie... Show Detail
PRESTIA DIGITAL GOLD is offered to customers with a Total Average Monthly Wealth Management Balance for the previous month equivalent to 3 million yen or m... Show Detail
Can I change the branch I opened the account with?
We are sorry, but you cannot change the branch you opened the account with. Show Detail
How is the payment function of GLOBAL PASS® different from credit card?
You can pay in or withdraw foreign currency from your foreign currency account. For example, you can pay in U.S. Dollar from your PRESTIA MultiMone... Show Detail
Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement acco...
No, you cannot use your U.S. Dollar Savings Account. The US Dollar settlement account is PRESTIA MultiMoney Foreign Currency Savings Deposit when ... Show Detail
Can I continue to use the ANA Mileage Club membership number I already have after I get...
When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club... Show Detail
Can I pay tax over the branch counter?
Taxes you can pay over the branch counter are as follows. National Treasury Funds "Kokkokin" Make sure to bring the tax payment slip to the bran... Show Detail
GLOBAL PASS® doesn't work at overseas ATMS.
When you cannot withdraw cash from overseas ATMs, here are some possibilities. Debit PIN input incorrect. Withdrawal amount exceeding the tra... Show Detail
Where can I use my cash card? (ATM)
When using your cash card, please see below for details. When using in Japan When using Overseas Show Detail
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