Frequently Asked Questions
Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
Are there any fees for collecting a foreign check?
A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail
Can I continue to use the same PIN numbers after I switched from Banking Card to GLOBAL...
The "Domestic Cash Card PIN" is the same, but you need to register a new Debit PIN. Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Car... Show Detail
Can I send foreign currency to another PRESTIA account?
Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account b... Show Detail
If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessar... Show Detail
I want to request a bank reference.
For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail
Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?
No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail
Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or th...
Yes. Reissuance feewill be charged. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of GL... Show Detail
I want to switch my Banking Card to GLOBAL PASS®.
You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. ... Show Detail
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