What is a Family Card?

A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD* merchants just l... Show Detail

Can I withdraw cash from foreign currency savings deposit at a branch?

You can withdraw US Dollar and Euro in cash from PRESTIA MultiMoney Foreign Currency Savings Deposit over the branch counter. US Dollar can also be withdrawn... Show Detail

What is the difference between GLOBAL PASS Member's Website and online banking?

For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's WebsiteView transaction details for shopping and... Show Detail

I want to know when my account status will change.

The timing of status change depends on to which status your account is being upgraded. PRESTIA DIGITAL GOLD PRESTIA DIGITAL GOLD status will be app... Show Detail

Can I receive my GLOBAL PASS® with new expiry date overseas?

Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the procedu... Show Detail

Can I specify the date for a domestic fund transfer?

No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail

How much is an intermediary bank fee when I make an overseas remittance?

Although we cannot say exactly how much the fee will be as it varies depending on the intermediary bank(s), see below for the amount based on remittances mad... Show Detail

I have not yet registered my seal or signature with your bank. How do I place a direct debit request to payment service providers?

For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signature regi... Show Detail

What is the ATM operating hours?

The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches Sumitomo Mits... Show Detail

What is a monthly account maintenance fee?

Please see here for the details. You will find the conditions for a waiver of the monthly account maintenance fee on the page as well. Show Detail

How can I check my account status?

You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail

Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?

Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service providers, insuran... Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

Can I withdraw foreign currency in my account from ATMs?

Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail

I missed a credit card payment on the due date.

If you were not able to deposit the billing amount for a SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) by the day befor... Show Detail

There are some debit transactions on my card that I don't recognize (shopping and overseas ATMs use).

Please check the transactions via GLOBAL PASS Member's Website "Account Activities" to identify whether they are yours or not. If you do not recognize the t... Show Detail

How is the base interest rate determined?

The base interest rate is the Bank's standard interest rate for secured loans to individual customers and is determined by taking into account the cost of... Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received fr... Show Detail

I need to file my US tax return.

SMBC Trust Bank PRESTIA reports the information of applicable accounts to the Internal Revenue Service (IRS) by filing a Form 8966 as required by the Foreign... Show Detail