What is the required fee regarding loan?

Loan contract fees Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registration fee Collateral ... Show Detail

【Family card】 What is the verification method when registering for GLOBAL PASS Member’s Website?

There are two ways to complete the registration: one is for account holder to complete the procedure on behalf of the family cardholder, and the other is for... Show Detail

How can I start foreign currency deposit?

You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail

Prompted to enter 6-digit PIN at an overseas ATM.

Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digit PIN. If ... Show Detail

Can I conduct transactions using a power of attorney?

We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedures a... Show Detail

Where can I find the SMBC Trust Bank ATM?

For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash cards can also ... Show Detail

How much is the domestic ATM fee (withdrawal / deposit)?

The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail

What is a monthly account maintenance fee?

Please see here for the details. You will find the conditions for a waiver of the monthly account maintenance fee on the page as well. Show Detail

What kind of fee is a lifting charge?

A lifting charge is charged when performing foreign exchange transactions in the same currency. We do not charge this fee to individual customers. Applicabl... Show Detail

How much is the overseas ATM withdrawal fee?

GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee separately, or an e... Show Detail

Where can I check e-statements?

PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail

I want to cancel my credit card.

To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail

Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?

Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service providers, insuran... Show Detail

Can I deposit foreign currency from a domestic ATM?

No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling fee will be... Show Detail

What is the difference between GLOBAL PASS Member's Website and online banking?

For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's WebsiteView transaction details for shopping and... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail

Is there a fee for receiving a foreign currency transfer?

We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail

What is the maximum amount I can send overseas via online banking?

For daily limit and other details on overseas remittance, please see here. Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail