What is branch business hours?

Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail

Can I apply for a loan if the property which I plan to purchase does not meet the Building Standards Law (e.g., exceeding the Building Coverage Ratio or Floor Area Ratio)?

We do not accept loan applications for the purchase of properties that do not meet the Building Standard Law. However, for existing non-conforming ... Show Detail

How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Campaign)?

You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail

I want to make Premium Deposit transactions.

You can make Premium Deposit Transactions via online banking. PRESTIA Online, PRESTIA Mobile Menu > Investments & Reports > Premium Deposit(Struc... Show Detail

My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?

No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail

Do you issue a check?

No. We terminated the issuance of demand drafts on 12/30/2022. Please consider using our wire transfer service. For how to make an overseas remittance,... Show Detail

Does Premium Deposit <Structured Deposit with FX Option> and Step Up Time Deposit are included in foreign currency time deposits for which the ANA MILEAGE CLUB GLOBAL PASS miles are awarded?

Yes, included. However, Premium Deposit (Deposit in Japanese Yen) is not eligible. Show Detail

What are your business hours during Golden Week and Obon?

We are open as usual during Golden Week and Obon holiday. *Closed on Saturdays, Sundays and national holidays. Show Detail

I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)

To check the exchange rate for a GLOBAL PASS transaction made with GAIKA FULL BACK® or in foreign currency other than our 17 applicable currencies and debite... Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new expiry date?

We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For deta... Show Detail

What is a condition to receive statements by post free of charge?

The postal delivery of bank statements is free if any of the following conditions applies. That your status is PRESTIA GOLD/PRESTIA GOLD PREMIUM That you a... Show Detail

Why is a transaction shown "Not Fixed" on GLOBAL PASS Member's Website?

When you withdraw cash at overseas ATMs or shop at Visa/iD* merchants, the transaction will be displayed on GLOBAL PASS Member's Website Account Activities. ... Show Detail

How can I check the interest rates of Foreign Currency Deposit？

Foreign Currency Time Deposit Interest Rates Please see here. Savings Deposit Interest Rate Please see here. Show Detail

Is there a limit to the number of miles that can be accrued depending on the amount of foreign currency deposits of the ANA MILEAGE CLUB GLOBAL PASS?

The maximum miles to be rewarded are 10 million miles per year. Miles benefits will be provided based on yearly increase in the foreign currency de... Show Detail

Can I apply for a loan regarding purchase contracts in which the transfer of ownership is registered from the seller of previous transaction to myself？

We do not accept loan applications for property purchases based on contracts that partially omit the registration of the transfer of ownership (so-... Show Detail

When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GLOBAL PASS Member's Website?

No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail

Do you offer any special benefits if I transfer funds from overseas?

Yes. We offer you Transfer Funds From Overseas Program below. "Deposit yen and purchase foreign currency" plan "Transferring foreign currency funds" plan ... Show Detail

Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or the other way around?

No. There is no reissuance fee for GLOBAL PASS. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of G... Show Detail

Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if the balance of foreign currency is sufficient to withdrawal amount, but exceeds when ATM owner fee was included?

If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail

At which overseas ATMs can I use GLOBAL PASS®?

GLOBAL PASS lets you withdraw local currencies at ATMs with a Visa or PLUS mark in over 200 countries and regions around the world. Please find overseas ATM... Show Detail