Does Premium Deposit <Structured Deposit with FX Option> and Step Up Time Deposit are included in foreign currency time deposits for which the ANA MILEAGE CLUB GLOBAL PASS miles are awarded?

Yes, included. However, Premium Deposit (Deposit in Japanese Yen) is not eligible. Show Detail

What is the contact information regarding loans?

The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

Is there a limit to the number of miles that can be accrued depending on the amount of foreign currency deposits of the ANA MILEAGE CLUB GLOBAL PASS?

The maximum miles to be rewarded are 10 million miles per year. Miles benefits will be provided based on yearly increase in the foreign currency de... Show Detail

How can I change the Maturity Instructions for my Time Deposit?

You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail

If "GAIKA FULL BACK" is setup for the GLOBAL PASS®, does the same setting apply to all (GLOBAL PASS® holder) family members?

Yes, "GAIKA FULL BACK" which is setup for main GLOBAL PASS® holder will be applied to (GLOBAL PASS® holder) family members also. There is no need f... Show Detail

What are service hours of Premium Deposit (Structured Deposit)?

Online banking service hours are 8:00 a.m. Monday - 4:59 a.m. Saturday. *Excluding system maintenance hours, Japanese holidays and December 31 through J... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my new address?

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a ... Show Detail

I can't find the registered payee (overseas) which I registered in the past.

We may delete any overseas remittance registration (including foreign currency transfers within SMBC Trust Bank and to other banks in Japan) that had not bee... Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check here. ... Show Detail

I would like to check my “Referrer Code”.

Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

Can I specify my Yen Savings Deposit account for receiving a refund?

You can specify your 7-digit Yen Savings Deposit account for receiving the National Pension / Employee Pension or tax refunds. Refer to the page here for yo... Show Detail

I want to know the Premium Deposit interest rates.

You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail

What are the procedures to be followed when the loan obligor becomes severely disabled or passes away?

Please contact the bank as soon as possible in case of Group Credit Life Insurance payment event arises or a possibility of payment arises respect to the o... Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if the balance of foreign currency is sufficient to withdrawal amount, but exceeds when ATM owner fee was included?

If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail

Can I withdraw cash from foreign currency savings deposit at a branch?

You can withdraw US Dollar and Euro in cash from PRESTIA MultiMoney Foreign Currency Savings Deposit over the branch counter. US Dollar can also be withdrawn... Show Detail

Can I make an installment payment with GLOBAL PASS®?

No. You cannot make an installment payment with GLOBAL PASS. Show Detail

I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail