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I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail
- No：1450
- Displayed Date：2023/01/11 09:24
- Updated DTM：2025/03/12 17:08
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
- No：1631
- Displayed Date：2023/06/09 09:40
- Search by narrowing down Category： Open an Account , Request / Reissue GLOBAL PASS® , Others
Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail
- No：1737
- Displayed Date：2023/10/04 11:25
- Updated DTM：2025/03/12 17:08
- Search by narrowing down Category： Cash Card , Cash Card/Domestic ATM
How can I check if it is an email from SMBC Trust Bank or a spam？

The email addresses we mainly use to communicate with customers are as follows: Product, service, campaign information and important announcements:info@... Show Detail
- No：3014
- Displayed Date：2025/01/15 09:00
- Search by narrowing down Category： Trouble in Use , Others , E-mail
If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail
- No：232
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/03/12 17:16
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Others , About GLOBAL PASS
How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail
- No：2575
- Displayed Date：2024/08/16 09:34
- Search by narrowing down Category： PIN , PIN , PIN
Where can I use my cash card? (ATM)

When using your cash card, please see below for details. When using in Japan When using Overseas Show Detail
- No：1222
- Displayed Date：2022/03/23 15:27
- Updated DTM：2025/03/12 12:04
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Cash Card/Domestic ATM
I want to apply for a Family Card.

Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail
- No：1458
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/10/26 17:23
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Family Card , Family Card
Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?

No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail
- No：223
- Displayed Date：2021/04/16 09:30
- Updated DTM：2023/01/06 10:51
- Search by narrowing down Category： Limit Control , Limit Control , Family Card , Family Card
How can I check the transaction limits of my Cash Card?

Please see below for how to check your card limits. Note that Family Card transaction limits are included within the account holder's limits. ... Show Detail
- No：2824
- Displayed Date：2024/11/22 15:32
- Search by narrowing down Category： Limit Control , Limit Control

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