Do I receive a notification when an overseas remittance is credited into my deposit account?

When an overseas remittance (including a domestic transfer in a foreign currency) is deposited into your account, we send an "Arrival Notice", a sealed post ... Show Detail

Can I apply for a PRESTIA VISA family member credit card for my child?

You can apply for a family member card of PRESTIA Visa credit card if your child is 18 years or older (excluding a high school student). For details on ... Show Detail

After receiving my GLOBAL PASS® with new expiry date, do I need to reregister card information on online shopping sites, etc.?

Yes. For details, please check here. Show Detail

What is PRESTIA DIGITAL GOLD?

PRESTIA DIGITAL GOLD is offered to customers with a Total Average Monthly Wealth Management Balance for the previous month equivalent to 3 million yen or m... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

I want to cancel foreign currency deposit.

To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

What do I need to bring when I deposit or cash a foreign check at a branch?

When you come to a branch, please bring the check itself and the following items. What to bringBanking Card Registered Seal (if applicable) Identification... Show Detail

How can I check Total Average Monthly Relationship Balance of my account?

You can check the Total Average Monthly Relationship Balance via online banking. For more details of Total Average Monthly Relationship Balance. ... Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

Can I make an installment payment with GLOBAL PASS®?

No. You cannot make an installment payment with GLOBAL PASS. Show Detail

I want to reissue my bank statement(s)

For reissuing statement(s), see the Various Procedures page for details. Show Detail

I want to apply for a Fixed Amount Automatic Remittance (Domestic Transfer).

For how to apply for a Fixed Amount Automatic Remittance (Domestic Transfer), see the Various Procedures page for details. Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

How is the base interest rate determined?

The base interest rate is the Bank's standard interest rate for secured loans to individual customers and is determined by taking into account the cost of... Show Detail

I want to request a bank reference.

For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

I was not at home and failed to receive a card with new expiry date.

Please first contact the delivery company before the package storage period on the delivery notice expires. Once the package storage period expires, the pac... Show Detail

I can't proceed with "Input Your Phone Number" on the GLOBAL PASS Member's Website User ID registration.

Input your phone number which you have registered with us to create User ID for the GLOBAL PASS Member's Website. Check your registered Mobile Phone Number ... Show Detail