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Frequently Asked Questions
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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I update my E-mail Address registered with PRESTIA?
- I am non-resident. How do I make a domestic transfer (Furikomi)?
- What is Visa Secure (former name: Verified by Visa)?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
FAQ within [ Products and Services ]
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What is a monthly account maintenance fee?
Please see here for the details. You will find the conditions for a waiver of the monthly account maintenance fee on the page as well. Show Detail
- No：1227
- Displayed Date：2022/03/23 15:28
- Updated DTM：2024/07/30 10:41
- Search by narrowing down Category： Service Charges
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What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?
The benefits are different but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shoppin... Show Detail
- No：1211
- Displayed Date：2022/03/23 15:25
- Updated DTM：2023/07/26 10:15
- Search by narrowing down Category： ANA MILEAGE CLUB GLOBAL PASS
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What is the ATM operating hours?
The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches ... Show Detail
- No：1085
- Displayed Date：2021/12/21 16:50
- Search by narrowing down Category： Branch and ATM
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What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
- No：1417
- Displayed Date：2022/12/23 10:42
- Updated DTM：2023/06/30 11:51
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
- No：1848
- Displayed Date：2023/11/02 11:30
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Foreign Currency Deposit , Foreign Currency Cash
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I want to reissue my Cash Card.
To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking C... Show Detail
- No：1452
- Displayed Date：2023/01/11 09:24
- Updated DTM：2024/05/15 11:42
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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I want to cancel direct debit / auto debit.
To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducti... Show Detail
- No：1047
- Displayed Date：2024/07/15 07:00
- Search by narrowing down Category： Direct Debit
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Is there any deposit limit through ATM?
There is no daily limit for deposit through the ATMs. The limit for each deposit is as follows. SMBC Trust Bank and Sumitomo Mitsui Banking Cor... Show Detail
- No：1195
- Displayed Date：2022/03/15 17:05
- Search by narrowing down Category： Branch and ATM
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How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference betw...
You are required to use three different PINs depending on where you use. For details, please see here. Show Detail
- No：233
- Displayed Date：2021/03/01 00:00
- Updated DTM：2023/12/28 11:57
- Search by narrowing down Category： PIN
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What are the transaction limits on my Cash Card?
For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holde... Show Detail
- No：1692
- Displayed Date：2023/08/08 18:41
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card
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