Frequently Asked Questions
When will the loan repayment schedule be issued? How can I reissue it?
The "Loan repayment schedule" will be issued and mailed by post based on the following schedule. For new borrowings, it will be issued on the next... Show Detail
What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
Is there any deposit limit through ATM?
There is no daily limit for deposit through the ATMs. The limit for each deposit is as follows. SMBC Trust Bank and Sumitomo Mitsui Banking Cor... Show Detail
I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...
Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs... Show Detail
What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account 16 years or ol... Show Detail
What is PRESTIA MultiMoney Credit ?
For the details of PRESTIA MultiMoney Credit (Overdraft secured by deposit), please refer to the page here. Customers who apply for PRESTIA MultiMoney Cre... Show Detail
How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Se... Show Detail
Where can I use GLOBAL PASS?(Shopping)
When using GLOBAL PASS, please see below for details. When using in Japan When using Overseas Available Sites & Apps Show Detail
I want to apply for a Family Card.
Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail
Do you issue a bankbook (tsucho)?
PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print... Show Detail
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