My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail

Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement account?

No, you cannot use your U.S. Dollar Savings Account. The US Dollar settlement account is PRESTIA MultiMoney Foreign Currency Savings Deposit when you use GL... Show Detail

Can I make an installment payment with GLOBAL PASS®?

No. You cannot make an installment payment with GLOBAL PASS. Show Detail

Can I make a deposit at an ATM overseas?

Overseas ATMs are only available for withdrawal. Show Detail

When will the loan repayment schedule be issued? How can I reissue it?

The "Loan repayment schedule" will be issued and mailed by post based on the following schedule. For new borrowings, it will be issued on the next business ... Show Detail

Is it possible to add the income which I receive in overseas?

The bank can only see the income which customers receive in Japan in principle. For more details, please feel free to contact the number below. Contact Us... Show Detail

【Main card】 What is the verification method when registering for GLOBAL PASS Member’s Website? 

The verification method at the time of member registration differs depending on whether the registered address is "domestic" or "overseas." For details, plea... Show Detail

What is the fee for a domestic fund transfer in yen?

Fees for transfers within SMBC Trust Bank and fund transfers to other banks via Zengin vary depending on the transaction type and your account status. See S... Show Detail

Where can I exchange foreign currency?

Foreign currency exchange is available at SMBC Trust Bank branches (notes only). Branch [Branches] SMBC Trust Bank Nationwide Branch Network [Business Hou... Show Detail

What is GAIKA FULL BACK?

GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail

How much is the foreign exchange commission?

Please refer to the Service Fee List for our foreign exchange fees. Show Detail

Can I make an overseas remittance?

Yes. For how to make an overseas remittance, see the Various Procedures page for details. Making remittances to the same payee in the future? By registeri... Show Detail

Can I cancel Foreign Currency Time Deposits before maturity?

Cancellation is not allowed before maturity, including Foreign Currency Time Deposits that have rolled over automatically, except that SMBC Trust B... Show Detail

How can I become a PRESTIA DIGITAL GOLD?

PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check here. ... Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

I can't create my User ID on GLOBAL PASS Member's Website.

When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GLOBAL PASS® i... Show Detail

I don't live in Japan. Can I apply for a credit card?

No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card), which y... Show Detail

Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or the other way around?

No. There is no reissuance fee for GLOBAL PASS. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of G... Show Detail