- FAQ by Category > Products and Services
FAQ
Products and Services
FAQ within [ Products and Services ]
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Where can I find the SMBC Trust Bank ATM?
For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash cards can also ... Show Detail
- No：248
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/03/12 12:02
- Search by narrowing down Category： Branch and ATM , Cash Card/Domestic ATM
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Can I deposit foreign currency cash into foreign currency savings deposit?
For US Dollar and Euro, you can bring notes to a branch and deposit into your account. We do not handle coins. Service Charges: There is a foreign currency ... Show Detail
- No：1753
- Displayed Date：2023/10/25 16:08
- Updated DTM：2026/01/23 16:24
- Search by narrowing down Category： Foreign Currency Cash
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Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs with Visa... Show Detail
- No：238
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/03/12 17:08
- Search by narrowing down Category： Use of GLOBAL PASS® , Cash Card/Domestic ATM
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I can't create my User ID on GLOBAL PASS Member's Website.
When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GLOBAL PASS® i... Show Detail
- No：1239
- Displayed Date：2022/03/25 11:46
- Updated DTM：2026/01/23 16:37
- Search by narrowing down Category： GLOBAL PASS Member's Website
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Where is a PRESTIA branch near me?
To find information about branch address, business hours, and etc., please see here. Show Detail
- No：280
- Displayed Date：2020/12/25 22:33
- Updated DTM：2026/01/23 16:33
- Search by narrowing down Category： Branch and ATM , Cash Card/Domestic ATM
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How much is the domestic ATM fee (withdrawal / deposit)?
The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail
- No：1283
- Displayed Date：2022/05/13 09:41
- Updated DTM：2025/08/19 18:35
- Search by narrowing down Category： Branch and ATM , GLOBAL PASS® , Cash Card , Cash Card/Domestic ATM
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How can I change the limit control for my Cash Card?
How to change the limit on Cash Card varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best ... Show Detail
- No：1250
- Displayed Date：2026/01/28 15:00
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card , Cash Card/Domestic ATM
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Will the overseas ATM usage fees charged by local ATM owners be reimbursed?
No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail
- No：220
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/12 12:10
- Search by narrowing down Category： Service Charges , Use of GLOBAL PASS® , Others , Gold status , Shopping & Overseas Use
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How much is the fee for a transfer in foreign currency?
Fees for transfers in foreign currencies vary depending on the transaction type and your account status. Select the type of transfer you would like to make ... Show Detail
- No：1114
- Displayed Date：2022/02/18 15:50
- Updated DTM：2025/08/14 12:26
- Search by narrowing down Category： Overseas Remittance , Service Charges , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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I want to register an overseas payee.
How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail
- No：2045
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/03/12 17:13
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail
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I want to switch my Banking Card to GLOBAL PASS®.
You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. Note that ... Show Detail
- No：926
- Displayed Date：2021/06/01 14:30
- Updated DTM：2026/01/07 12:16
- Search by narrowing down Category： Request / Reissue GLOBAL PASS®
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What kind of insurance does GLOBAL PASS® cover?
We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please see ... Show Detail
- No：1402
- Displayed Date：2026/01/28 15:00
- Search by narrowing down Category： Others , About GLOBAL PASS
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I want to cancel direct debit / auto debit.
To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducting from your... Show Detail
- No：1047
- Displayed Date：2024/07/15 07:00
- Updated DTM：2025/12/29 08:58
- Search by narrowing down Category： Direct Debit
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What is a monthly account maintenance fee?
Please see here for the details. You will find the conditions for a waiver of the monthly account maintenance fee on the page as well. Show Detail
- No：1227
- Displayed Date：2022/03/23 15:28
- Updated DTM：2024/07/30 10:41
- Search by narrowing down Category： Service Charges
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How can I make a domestic fund transfer (Furikomi) in yen?
How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/10/03 17:25
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer , Send or Receive Money
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Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:35
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
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Can I make an appointment to come to a branch?
Generally we do not have a reservation policy, however, our branches are currently so busy that some branches do accept reservations for the visit. Please c... Show Detail
- No：1109
- Displayed Date：2022/02/18 15:48
- Updated DTM：2025/10/03 17:54
- Search by narrowing down Category： Branch and ATM
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How can I start foreign currency deposit?
You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
- No：1358
- Displayed Date：2022/10/13 14:31
- Updated DTM：2023/10/26 17:19
- Search by narrowing down Category： Service , Foreign Currency Deposit
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How can I become a PRESTIA DIGITAL GOLD?
PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail
- No：2713
- Displayed Date：2024/09/12 09:47
- Search by narrowing down Category： Gold status
161 - 180 of 254 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
- |GLOBAL PASS?
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