Frequently Asked Questions
I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
Is the family member's credit card number the same as the primary member?
No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail
If "GAIKA FULL BACK" is setup for the GLOBAL PASS®, does the same setting apply to all ...
Yes, "GAIKA FULL BACK" which is setup for main GLOBAL PASS® holder will be applied to (GLOBAL PASS® holder) family members also. There is no need f... Show Detail
While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from...
PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail
If I go to a branch to apply for a cash card, can I get it on the same day?
The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail
I don't live in Japan. Can I apply for a credit card?
No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card... Show Detail
Is there an annual fee for GLOBAL PASS®?
No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. To reissue a GLOBAL PASS, reissuance fee will be ... Show Detail
I received an Alert Email, but I didn't use GLOBAL PASS®.
Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail
What is the Total Average Monthly Wealth Management Balance?
Total Average Monthly Wealth Management Balance* is the sum of the average monthly balances of each asset management product in your SMBC Trust Bank PRESTI... Show Detail
I want to know the condition not to pay the credit card annual fee. (PRESTIA Visa GOLD ...
The annual fee for the primary card member will be waived the following year when the total spending amount is 300,000 yen or above, annually, including f... Show Detail
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