If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA Gaika Cash Card) I have now?

<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Card will becom... Show Detail

Can I transfer foreign currency to another bank in Japan?

Yes. Foreign currency can be sent to another bank (including securities firms) by postal mail in Japan. Please ask the beneficiary or the receiving bank whi... Show Detail

Can I have an ETC card issued for GLOBAL PASS®?

An ETC card cannot be issued for GLOBAL PASS. Consider applying for PRESTIA Visa Card if you do not have a credit card issued in Japan. An ETC card can be is... Show Detail

Can I make a payment by Pay-easy?

No. PRESTIA does not support Pay-easy. Show Detail

What kind of insurance does GLOBAL PASS® cover?

We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please see ... Show Detail

How can I change the limit control for my Cash Card?

How to change the limit on Cash Card varies in its procedure depending on your situation. Please see the Various Procedures page to find the procedure best ... Show Detail

I want to know the condition not to pay the credit card annual fee. (PRESTIA Visa GOLD CARD)

The annual fee for the primary card member will be waived the following year when the total spending amount is 300,000 yen or above, annually, including f... Show Detail

Do I have access to airport lounges?

SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an application sep... Show Detail

Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail

How do I update my E-mail Address registered with PRESTIA?

There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Service An alert ... Show Detail

Do you issue a bankbook (tsucho)?

PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print for the p... Show Detail

【Main card】 What is the verification method when registering for GLOBAL PASS Member’s Website? 

The verification method at the time of member registration differs depending on whether the registered address is "domestic" or "overseas." For details, plea... Show Detail

Is there an annual fee for GLOBAL PASS®?

No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. Show Detail

What cases happen the difference amount between the refund is caused by cancellation by cancel/ return?

Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after using non-hand... Show Detail

I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail

Where is a PRESTIA branch near me?

To find information about branch address, business hours, and etc., please see here. Show Detail

What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?

The benefits are different, but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shopping overseas in... Show Detail

How can I check if it is an email from SMBC Trust Bank or a spam?

Here are examples of emails we send to our customers and some of the email addresses we use. Product, service, campaign information and important announceme... Show Detail

When will the recipient receive funds when I make a domestic transfer via online banking?

For the fund arrival dates when you make a domestic transfer to another bank, refer to the table below. Transaction time Expected deposit timing Busi... Show Detail

I want to reissue my Cash Card.

To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking Card (Internati... Show Detail