FAQ
Can I send foreign currency to another PRESTIA account?
Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account bef... Show Detail
What expenses are eligible for housing loan financing?
The expenses that can be handled as a use of housing loan funds are as follows: Administrative fee Real estate brokerage commissions Real estate... Show Detail
I want to pay back PRESTIA MultiMoney Credit.
You can repay PRESTIA MultiMoney Credit via online banking. PRESTIA Online / PRESTIA Mobile Menu > Loans > PRESTIA MultiMoney Credit PR... Show Detail
Can I make an overseas remittance?
Yes. For how to make an overseas remittance, see the Various Procedures page for details. Making remittances to the same payee in the future? By registeri... Show Detail
My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.
It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail
What is the fee for a domestic fund transfer in yen?
Fees for transfers within SMBC Trust Bank and fund transfers to other banks via Zengin vary depending on the transaction type and your account status. See S... Show Detail
Can I receive my GLOBAL PASS® with new expiry date overseas?
Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the procedu... Show Detail
I have been transferred from overseas to Japan. Is there any requirements for loan?
Regardless of where you work, there will be a credit review confirming your seeable future stay in Japan and stable employment situation. For more details, p... Show Detail
Where can I check my overseas remittance history?
You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On > Transfers &... Show Detail
Until when can I use my GLOBAL PASS®?
Depends on GLOBAL PASS services you want to use. GLOBAL PASS expiration dates ・Using domestic ATMs ・Shopping using J-Debit In the middle of the expirat... Show Detail
I want to delete a domestic payee.
For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
Can I still use a non-GLOBAL PASS® cash card?
Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail
GLOBAL PASS is a cash card with multi currency Visa debit function which can be used at Visa/iD* merchants or domestic/overseas ATMs. You can pay or withdra... Show Detail
If I go to a branch to apply for a cash card, can I get it on the same day?
The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail
Can I specify the date for a domestic fund transfer?
No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on the same da... Show Detail
I would like to check my “Referrer Code”.
Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail
I need to file my US tax return.
SMBC Trust Bank PRESTIA reports the information of applicable accounts to the Internal Revenue Service (IRS) by filing a Form 8966 as required by the Foreign... Show Detail
When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club membershi... Show Detail
My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.
Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expiry date pa... Show Detail
Are there any fees to deposit (withdraw) foreign currency cash into(from) my account?
Yes. Cash handling fee will be charged. Available CurrenciesUSD, EUR only. *No cash handling fees up to US$5,000 or €5,000 per day for PRESTIA GOLD... Show Detail
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