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FAQ
Products and Services
FAQ within [ Products and Services ]
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Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if ...
If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail
- No：369
- Displayed Date：2021/01/06 16:52
- Updated DTM：2024/03/12 09:39
- Search by narrowing down Category： GAIKA FULL BACK
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When will the loan repayment schedule be issued? How can I reissue it?
The "Loan repayment schedule" will be issued and mailed by post based on the following schedule. For new borrowings, it will be issued on the next business ... Show Detail
- No：2773
- Displayed Date：2024/10/31 08:00
- Updated DTM：2025/03/24 18:29
- Search by narrowing down Category： Loans
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How can I check Total Average Monthly Relationship Balance of my account?
You can check the Total Average Monthly Relationship Balance via online banking. For more details of Total Average Monthly Relationship Balance. ... Show Detail
- No：1501
- Displayed Date：2023/03/03 14:09
- Updated DTM：2024/02/26 16:10
- Search by narrowing down Category： Service Charges
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the customer's situat... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:07
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use , Cash Card/Domestic ATM
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Can I have a balance certificate issued?
Yes. To request a balance certificate, please contact PRESTIA Phone Banking at the bottom of this page. Contents of Balance Certificate: Bank... Show Detail
- No：1251
- Displayed Date：2022/03/25 11:44
- Updated DTM：2024/10/21 10:04
- Search by narrowing down Category： Balance Certificate
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What is the Total Average Monthly Wealth Management Balance?
Total Average Monthly Wealth Management Balance* is the sum of the average monthly balances of each asset management product in your SMBC Trust Bank PRESTI... Show Detail
- No：1742
- Displayed Date：2023/10/04 11:26
- Search by narrowing down Category： Total Average Monthly Wealth Management Balance
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I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
- No：1325
- Displayed Date：2022/07/15 09:54
- Search by narrowing down Category： Changing Personal Details , Statement / Bankbook (Tsucho)
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How can I become a PRESTIA DIGITAL GOLD?
PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail
- No：2713
- Displayed Date：2024/09/12 09:47
- Search by narrowing down Category： Gold status
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When will the certificate of year-end loan balance be issued? How can I reissue it?
The "Certificate of the year-end balance of the loan for the housing acquisition" for housing loan will be issued and mailed by post based on the following s... Show Detail
- No：2772
- Displayed Date：2024/10/31 08:00
- Updated DTM：2025/03/24 18:28
- Search by narrowing down Category： Loans
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I want to pay back PRESTIA MultiMoney Credit.
You can repay PRESTIA MultiMoney Credit via online banking. PRESTIA Online / PRESTIA Mobile Menu > Loans > PRESTIA MultiMoney Credit PR... Show Detail
- No：2764
- Displayed Date：2024/10/28 09:03
- Search by narrowing down Category： PRESTIA MultiMoney Credit
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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