Frequently Asked Questions
I want to confirm the Kana name of the branch.
Refer to the table below. Branch Name Katakana Branch Name Branch Code Sapporo サッポロ 035 Aoyama アオヤマ 020 Akasaka アカサカ 731 ... Show Detail
Is PIN for Main Card and Family Card the same?
It depends on the type of GLOBAL PASS® PIN. See below for the Family Card PIN settings. Domestic Cash Card PIN(Domestic ATMs, Shopping with J... Show Detail
Where can I find the SMBC Trust Bank ATM?
For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash car... Show Detail
I want to cancel my credit card.
To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you ... Show Detail
How can I start foreign currency deposit?
You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
Where is a PRESTIA branch near me?
To find information about branch address, business hours, and etc., please see here. Show Detail
Do I have access to airport lounges?
SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an a... Show Detail
How can I receive GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card)?
Domestic: Cash Card will be sent to your registered postal address by registered mail from VJA (Our outsourced card shipping business). This is ... Show Detail
A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD merchan... Show Detail
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