Frequently Asked Questions
Is there a fee for receiving a foreign currency transfer?
We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail
I want to check my domestic transfer (Furikomi) history.
You can check the date, beneficiary, and amount of the past domestic transfers (Furikomi) via online banking as shown below. Online banking >... Show Detail
How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference betw...
You are required to use three different PINs depending on where you use. For details, please see here. Show Detail
I want to pay back PRESTIA MultiMoney Credit.
You can repay PRESTIA MultiMoney Credit via online banking. PRESTIA Online / PRESTIA Mobile Menu > Loans > PRESTIA MultiMoney Credit PR... Show Detail
I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my n...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. ... Show Detail
Do I have access to airport lounges?
SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an a... Show Detail
A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD merchan... Show Detail
I want to cancel direct debit / auto debit.
To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducti... Show Detail
What is Group Credit Life Insurance? What are the procedures to be followed in the even...
Details for Group Credit Life Insurance, please see here. Please contact the bank as soon as possible in case of insurance payment event arises ... Show Detail
I want to reissue my Cash Card.
To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking C... Show Detail
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