Are there any fees to deposit (withdraw) foreign currency cash into(from) my account?

Yes. Cash handling fee will be charged. Available CurrenciesUSD, EUR only. *No cash handling fees up to US$5,000 or €5,000 per day for PRESTIA GOLD... Show Detail

What is GLOBAL PASS®?

GLOBAL PASS is a cash card with multi currency Visa debit function which can be used at Visa/iD* merchants or domestic/overseas ATMs. You can pay or withdra... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

I want to switch my Banking Card to GLOBAL PASS®.

You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. Note that ... Show Detail

How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is applied or a foreign currency not offered by your bank is debited from my Yen Savings account?

You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two business days aft... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail

Do I have access to airport lounges?

SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an application sep... Show Detail

How can I become a PRESTIA DIGITAL GOLD?

PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail

At which overseas ATMs can I use GLOBAL PASS®?

GLOBAL PASS lets you withdraw local currencies at ATMs with a Visa or PLUS mark in over 200 countries and regions around the world. Please find overseas ATM... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

I want to know when my account status will change.

The timing of status change depends on to which status your account is being upgraded. PRESTIA DIGITAL GOLD PRESTIA DIGITAL GOLD status will be app... Show Detail

What is GAIKA FULL BACK?

GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail

I want to apply for a Family Card.

Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail

What is a Fixed Amount Automatic Remittance? (domestic transfer)

A Fixed Amount Automatic Remittance (domestic transfer) is a service which automatically transfers a fixed amount from your designated yen deposit account to... Show Detail

What is Premium Deposit?

Premium Deposit is the structured deposit that meets the needs of those who want to exchange currency at your desired rate and receive favorable interest whi... Show Detail

What is the required fee regarding loan?

Loan contract fees Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registration fee Collateral ... Show Detail

My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail

What is the fee for a domestic fund transfer in yen?

Fees for transfers within SMBC Trust Bank and fund transfers to other banks via Zengin vary depending on the transaction type and your account status. See S... Show Detail

How is the base interest rate determined?

The base interest rate is the Bank's standard interest rate for secured loans to individual customers and is determined by taking into account the cost of... Show Detail

My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.

Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expiry date pa... Show Detail