Frequently Asked Questions
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.
Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expi... Show Detail
My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new e...
We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For d... Show Detail
Can I conduct transactions using a power of attorney?
We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedur... Show Detail
How can I become a PRESTIA DIGITAL GOLD?
PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail
If I have Chinese Yuan offshore in PRESTIA MultiMoney Foreign Currency Savings account,...
Yes, you can use to withdraw and also use the card at shopping in Visa Merchants. You cannot make Chinese Yuen transaction at some Visa Merchants ... Show Detail
Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if ...
If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail
What is the contact information regarding loans?
The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail
Can I deposit foreign currency cash into foreign currency savings deposit?
For US Dollar and Euro, you can bring notes to a branch and deposit into your account. We do not handle coins. Service Charges: There is a for... Show Detail
What are the differences between U.S. Dollar Savings and PRESTIA MultiMoney USD Savings...
Both are savings account in US Dollar. The differences are as follows. U.S. Dollar Savings (account number: 7 digits) You can use this accoun... Show Detail
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