Frequently Asked Questions
Can I make an installment payment with GLOBAL PASS®?
No. You cannot make an installment payment with GLOBAL PASS. Show Detail
I have deposited the credit card payment amount, but it’s not deducted.
If you have made the deposit on the direct debit day for your SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) when the au... Show Detail
I need a document which proves my account balance to apply for a visa.
We can issue a balance certificate and statement(s) in Japanese or English. Need to prove the balance of a particular date (Balance Certificate) ... Show Detail
I missed a credit card payment on the due date.
If you were not able to deposit the billing amount for a SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) by the day befor... Show Detail
What is a monthly account maintenance fee?
Please see here for the details. You will find the conditions for a waiver of the monthly account maintenance fee on the page as well. Show Detail
What cases happen the difference amount between the refund is caused by cancellation by...
Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after usin... Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
I have been transferred from overseas to Japan. Is there any requirements for loan?
Regardless of where you work, there will be a credit review confirming your seeable future stay in Japan and stable employment situation. For more ... Show Detail
Can I cancel a domestic transfer (Furikomi) I made?
No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction d... Show Detail
GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail
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