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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I update my E-mail Address registered with PRESTIA?
- I am non-resident. How do I make a domestic transfer (Furikomi)?
- What is Visa Secure (former name: Verified by Visa)?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
FAQ within [ Products and Services ]
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Can I pay tax over the branch counter?
Taxes you can pay over the branch counter are as follows. National Treasury Funds "Kokkokin" Make sure to bring the tax payment slip to the bran... Show Detail
- No：2707
- Displayed Date：2024/09/12 09:46
- Search by narrowing down Category： Branch and ATM , Direct Debit , Tax Payment
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What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
- No：961
- Displayed Date：2021/06/24 11:00
- Updated DTM：2023/10/18 12:09
- Search by narrowing down Category： Open an Account , Others , Others , Yen Deposit
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How much is the transaction limit on Cash Card and how do I change it?
To inquire and change the limit on Cash Card, see here. Note that Family Card transaction limit is included within the account holder's limit. Not... Show Detail
- No：1250
- Displayed Date：2022/03/25 11:44
- Updated DTM：2023/10/24 14:35
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card
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Can I have an ETC card issued for GLOBAL PASS®?
An ETC card cannot be issued for GLOBAL PASS. Consider applying for PRESTIA Visa Card if you do not have a credit card issued in Japan. An ETC card can be ... Show Detail
- No：1414
- Displayed Date：2022/12/23 10:42
- Search by narrowing down Category： Others
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I do not speak Japanese, can I still apply for the loan?
The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. E... Show Detail
- No：870
- Displayed Date：2021/03/24 14:30
- Updated DTM：2024/02/27 15:23
- Search by narrowing down Category： Loans
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Can I make an appointment to come to a branch?
Generally we do not have a reservation policy, however, our branches are currently so busy that some branches do accept reservations for the visit. Plea... Show Detail
- No：1109
- Displayed Date：2022/02/18 15:48
- Updated DTM：2023/10/24 14:35
- Search by narrowing down Category： Branch and ATM
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What cases happen the difference amount between the refund is caused by cancellation by...
Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after usin... Show Detail
- No：242
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/03/08 16:14
- Search by narrowing down Category： Refund
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How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee for use, ... Show Detail
- No：1282
- Displayed Date：2022/05/13 09:41
- Updated DTM：2024/09/12 09:43
- Search by narrowing down Category： GLOBAL PASS® , Cash Card , Branch and ATM
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How can I change my PIN numbers for GLOBAL PASS®?
There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures pa... Show Detail
- No：236
- Displayed Date：2021/03/01 00:00
- Updated DTM：2024/07/04 09:38
- Search by narrowing down Category： PIN
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Can I cancel a domestic transfer (Furikomi) I made?
No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction d... Show Detail
- No：2228
- Displayed Date：2024/04/02 10:02
- Updated DTM：2024/04/04 10:20
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers
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