I need to file my US tax return.

SMBC Trust Bank PRESTIA reports the information of applicable accounts to the Internal Revenue Service (IRS) by filing a Form 8966 as required by the Foreign... Show Detail

How can I check my account status?

You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail

What expenses are eligible for housing loan financing?

The expenses that can be handled as a use of housing loan funds are as follows: Administrative fee Real estate brokerage commissions Real estate... Show Detail

Can I make a deposit at an ATM overseas?

Overseas ATMs are only available for withdrawal. Show Detail

What is PRESTIA MultiMoney Credit ?

For the details of PRESTIA MultiMoney Credit (Overdraft secured by deposit), please refer to the page here. Customers who apply for PRESTIA MultiMoney Cre... Show Detail

Is there a fee for issuing paper statements?

There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail

How is the base interest rate determined?

The base interest rate is the Bank's standard interest rate for secured loans to individual customers and is determined by taking into account the cost of... Show Detail

Can I make an overseas remittance?

Yes. For how to make an overseas remittance, see the Various Procedures page for details. Making remittances to the same payee in the future? By registeri... Show Detail

Where can I use my cash card? (ATM)

When using your cash card, please see below for details. Using in Japan Using Overseas Show Detail

I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail

Can I apply for a PRESTIA VISA family member credit card for my child?

You can apply for a family member card of PRESTIA Visa credit card if your child is 18 years or older (excluding a high school student). For details on a fa... Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

I received "Notice of unavailable transaction" by email.

If you have registered for the GLOBAL PASS Member's Website, you will receive an email when a transaction with GLOBAL PASS is unsuccessful. The common error... Show Detail

I want to delete / stop a Fixed Amount Automatic Remittance.

For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA Gaika Cash Card) I have now?

<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Card will becom... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail

After receiving my GLOBAL PASS® with new expiry date, do I need to reregister card information on online shopping sites, etc.?

Yes. For details, please check here. Show Detail

What is a Fixed Amount Automatic Remittance? (domestic transfer)

A Fixed Amount Automatic Remittance (domestic transfer) is a service which automatically transfers a fixed amount from your designated yen deposit account to... Show Detail

What do I need to bring when I deposit or cash a foreign check at a branch?

When you come to a branch, please bring the check itself and the following items. What to bringBanking Card Registered Seal (if applicable) Identification... Show Detail