Can I apply for a loan if the property which I plan to purchase does not meet the Build...

We do not accept loan applications for the purchase of properties that do not meet the Building Standard Law. However, for existing non-conforming ... Show Detail

By when should I deposit for direct debit / auto debit?

Please deposit the billing amount by the day before the debit day. PRESTIA debits on the debit day as follows. Yen: Twice at 0:00 and 24:00... Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card) Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a c... Show Detail

Can I receive my GLOBAL PASS® with new expiry date overseas?

Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the pr... Show Detail

Do you handle new Yen banknotes?

Please contact PRESTIA Phone Banking for availability. We will confirm with the branch you plan to visit. Branch Hours: Weekdays 9:00-15:00 Con... Show Detail

What is Private Banking Service?

For the service and the products, please see here. Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...

The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Accou... Show Detail

Do I get any notification when I receive overseas remittance?

When overseas remittance (including domestic transfer in foreign currency) is deposited into your account, we send "Arrival Notice" in a sealed pos... Show Detail

How can I check my account status?

You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail