I want to cancel direct debit / auto debit.

To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducting from your... Show Detail

Is there any deposit limit through ATM?

There is no daily limit for deposit through the ATMs. The limit for each deposit is as follows. SMBC Trust Bank and Sumitomo Mitsui Banking Corporation ATMs... Show Detail

Can I use GLOBAL PASS® on Apple Pay?

Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are listedhere. Show Detail

I want to reissue my Cash Card.

To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking Card (Internati... Show Detail

Do you issue a check?

No. We terminated the issuance of demand drafts on 12/30/2022. Please consider using our wire transfer service. For how to make an overseas remittance, see ... Show Detail

Can I conduct transactions using a power of attorney?

We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedures a... Show Detail

I want to pay back PRESTIA MultiMoney Credit.

You can repay PRESTIA MultiMoney Credit via online banking. PRESTIA Online / PRESTIA Mobile Menu > Loans > PRESTIA MultiMoney Credit PR... Show Detail

How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference between each PIN number?

You are required to use three different PINs depending on where you use. For details, please see here. Show Detail

Ｗhen ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?

No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of ZIP Code, G... Show Detail

How do I update my E-mail Address registered with PRESTIA?

There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Service An alert ... Show Detail

I want to cancel Yen Time Deposit.

You can cancel Yen Time Deposit before maturity at our branch or through PRESTIA Phone Banking. Please note that you cannot cancel time deposit(s) in Japane... Show Detail

I want to change my GAIKA FULL BACK setting.

You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Debit w... Show Detail

Which currencies are available at PRESTIA?

In addition to Japanese Yen, the following 17 foreign currencies are available at PRESTIA.*1 US Dollar (USD), Australian Dollar (AUD), New Zealand Dolla... Show Detail

I have received a Notice of Deletion of Overseas Remittance Registration, but I want to keep my registration.

Overseas remittance registrations (including foreign currency transfers within SMBC Trust Bank and to other banks in Japan) that have not been used for a cer... Show Detail

If I have Chinese Yuan offshore in PRESTIA MultiMoney Foreign Currency Savings account, can I use the GLOBAL PASS® to withdraw onshore RMB at an ATM in mainland China?

Yes, you can use to withdraw and also use the card at shopping in Visa Merchants. You cannot make Chinese Yuen transaction at some Visa Merchants (in that c... Show Detail

Is there a parking lot at the branch?

There is no parking lot at our branch. Show Detail

Is there an annual fee for GLOBAL PASS®?

No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. Show Detail

I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?

The benefits are different, but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shopping overseas in... Show Detail

How much is the domestic ATM fee (withdrawal / deposit)?

The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Branches / Sumi... Show Detail