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FAQ
Products and Services
FAQ within [ Products and Services ]
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I do not speak Japanese, can I still apply for the loan?
The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. English trans... Show Detail
- No：870
- Displayed Date：2021/03/24 14:30
- Updated DTM：2025/07/29 18:45
- Search by narrowing down Category： Loans
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How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
- No：228
- Displayed Date：2021/04/16 09:30
- Updated DTM：2024/04/25 18:22
- Search by narrowing down Category： Limit Control , Limit Control
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What kind of fee is a lifting charge?
A lifting charge is charged when performing foreign exchange transactions in the same currency. We do not charge this fee to individual customers. ... Show Detail
- No：2413
- Displayed Date：2024/05/27 10:12
- Updated DTM：2025/01/15 11:39
- Search by narrowing down Category： Overseas Remittance / Domestic Remittance in Foreign Currency , Check
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How can I make a domestic fund transfer (Furikomi) in yen?
How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/12 16:56
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer , Send or Receive Money
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Yen Savings Deposit account (7 digits) An account for basic transactions, such as Cash deposits and withdrawals, checking your balance with Cash Card or GL... Show Detail
- No：961
- Displayed Date：2021/06/24 11:00
- Updated DTM：2025/07/07 12:34
- Search by narrowing down Category： Open an Account , Others , Others , Yen Deposit
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Can I have a balance certificate issued?
Yes. To request a balance certificate, please contact PRESTIA Phone Banking at the bottom of this page. Contents of Balance Certificate: Bank... Show Detail
- No：1251
- Displayed Date：2022/03/25 11:44
- Updated DTM：2024/10/21 10:04
- Search by narrowing down Category： Balance Certificate
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Where can I check e-statements?
PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
- No：1840
- Displayed Date：2023/11/02 11:29
- Updated DTM：2024/02/27 17:33
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
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I missed a credit card payment on the due date.
If you were not able to deposit the billing amount for a SMBC Trust Bank Credit Card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD) by the day befor... Show Detail
- No：2805
- Displayed Date：2024/11/22 15:30
- Search by narrowing down Category： Credit Card
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<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Card will becom... Show Detail
- No：235
- Displayed Date：2020/12/25 22:33
- Updated DTM：2025/03/12 17:18
- Search by narrowing down Category： Others , Request / Reissue GLOBAL PASS® , Others , Cash Card/Domestic ATM
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I want to switch my Banking Card to GLOBAL PASS®.
You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. ... Show Detail
- No：926
- Displayed Date：2021/06/01 14:30
- Updated DTM：2024/07/11 10:40
- Search by narrowing down Category： Request / Reissue GLOBAL PASS®
51 - 60 of 246 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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