Frequently Asked Questions
I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail
I want to pay back PRESTIA MultiMoney Credit.
You can repay PRESTIA MultiMoney Credit via online banking. PRESTIA Online / PRESTIA Mobile Menu > Loans > PRESTIA MultiMoney Credit PR... Show Detail
I want to borrow money from PRESTIA MultiMoney Credit.
Customers who have completed the procedures to start using PRESTIA MultiMoney Credit can borrow via online banking. *Customers who apply for PRESTIA... Show Detail
Where can I use GLOBAL PASS?(Shopping)
When using GLOBAL PASS, please see below for details. When using in Japan When using Overseas Available Sites & Apps Show Detail
I want to switch my Banking Card to GLOBAL PASS®.
You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. ... Show Detail
How can I apply for the loan and what is the required documents? How long will it take ...
You may apply through branch, Loan Promotion Department or by postal mail. Please see here for the list of required documents for the credit rev... Show Detail
Can I specify the date for a domestic fund transfer?
No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on... Show Detail
Which currencies are available at PRESTIA?
In addition to Japanese Yen, the following 17 foreign currencies are available at PRESTIA.*1 US Dollar (USD), Australian Dollar (AUD), New Zealand Dolla... Show Detail
You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail
Can I apply for a PRESTIA VISA family member credit card for my child?
You can apply for a family member card of PRESTIA Visa credit card if your child is 18 years or older (excluding a high school student). For details on ... Show Detail
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