I received an Alert Email, but I didn't use GLOBAL PASS®.

Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction Detail, co... Show Detail

Is it possible to use my U.S. Dollar Savings Account as my GLOBAL PASS® settlement account?

No, you cannot use your U.S. Dollar Savings Account. The US Dollar settlement account is PRESTIA MultiMoney Foreign Currency Savings Deposit when you use GL... Show Detail

How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is applied or a foreign currency not offered by your bank is debited from my Yen Savings account?

You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two business days aft... Show Detail

Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or the other way around?

No. There is no reissuance fee for GLOBAL PASS. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of G... Show Detail

While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from PRESTIA MultiMoney Yen Savings Deposit account?

PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

I want to request a bank reference.

For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

Can I visit the branch with my pet?

We regret to inform you that, for the safety and hygiene of our premises and in consideration of other customers, we kindly ask that you refrain from bringin... Show Detail

Where can I check my overseas remittance history?

You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On > Transfers &... Show Detail

Can I receive my GLOBAL PASS® with new expiry date overseas?

Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the procedu... Show Detail

I want to cancel my credit card.

To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

Prompted to enter 6-digit PIN at an overseas ATM.

Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digit PIN. If ... Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

How can I use "V Point"?

To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail

I have received a Notice of Deletion of Overseas Remittance Registration, but I want to keep my registration.

Overseas remittance registrations (including foreign currency transfers within SMBC Trust Bank and to other banks in Japan) that have not been used for a cer... Show Detail

When will the loan repayment schedule be issued? How can I reissue it?

The "Loan repayment schedule" will be issued and mailed by post based on the following schedule. For new borrowings, it will be issued on the next business ... Show Detail

What kind of fee is a lifting charge?

A lifting charge is charged when performing foreign exchange transactions in the same currency. We do not charge this fee to individual customers. Applicabl... Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check here. ... Show Detail