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FAQ
Products and Services
FAQ within [ Products and Services ]
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Where can I exchange foreign currency?
Foreign currency exchange is available at SMBC Trust Bank branches (notes only). Branch[Branches] SMBC Trust Bank Nationwide Branch Network [Business H... Show Detail
- No：2225
- Displayed Date：2024/04/02 10:00
- Search by narrowing down Category： Foreign Currency Cash
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I want to reissue my Cash Card.
To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking C... Show Detail
- No：1452
- Displayed Date：2023/01/11 09:24
- Updated DTM：2024/05/15 11:42
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued with a fee. Please visit our branch, or use PRES... Show Detail
- No：221
- Displayed Date：2021/03/01 00:00
- Updated DTM：2025/03/12 11:48
- Search by narrowing down Category： PIN , Shopping & Overseas Use
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Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts &... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2024/07/17 16:36
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
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How can I make a domestic fund transfer (Furikomi) in yen?
How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/12 16:56
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer , Send or Receive Money
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Can I cancel a domestic transfer (Furikomi) I made?
No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail
- No：2228
- Displayed Date：2024/04/02 10:02
- Updated DTM：2025/03/12 17:01
- Search by narrowing down Category： Domestic Fund Transfer , Domestic Fund Transfers , Send or Receive Money
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Can I make a deposit at an ATM overseas?
Overseas ATMs are only available for withdrawal. Show Detail
- No：1232
- Displayed Date：2022/03/25 11:45
- Updated DTM：2025/03/12 17:05
- Search by narrowing down Category： Branch and ATM , Shopping & Overseas Use
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How much is an intermediary bank fee when I make an overseas remittance?
Although we cannot say exactly how much the fee will be as it varies depending on the intermediary bank(s), see below for the amount based on remittances mad... Show Detail
- No：2800
- Displayed Date：2024/11/22 15:29
- Updated DTM：2025/03/12 17:02
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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At which overseas ATMs can I use GLOBAL PASS®?
GLOBAL PASS lets you withdraw local currencies at ATMs with a Visa or PLUS mark in over 200 countries and regions around the world. Please find overseas ATM... Show Detail
- No：1440
- Displayed Date：2022/12/13 09:54
- Updated DTM：2025/03/12 17:00
- Search by narrowing down Category： Use of GLOBAL PASS® , Shopping & Overseas Use
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Do you issue a bankbook (tsucho)?
PRESTIA does not issue a bankbook (tsucho). E-statements, which show balance summary and transaction details, are available to view, save or print... Show Detail
- No：1323
- Displayed Date：2023/10/03 00:00
- Updated DTM：2024/02/27 17:32
- Search by narrowing down Category： Open an Account , Statement / Bankbook (Tsucho)
51 - 60 of 238 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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