What are the transaction limits on my Cash Card?

For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holder See here for de... Show Detail

I need a copy of bankbook (tsucho).

PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail

Where can I use my cash card? (ATM)

When using your cash card, please see below for details. Using in Japan Using Overseas Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

I do not speak Japanese, can I still apply for the loan?

The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. English trans... Show Detail

The deposit is deducted from my account. How is it going to be refunded?

When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your account the mo... Show Detail

How long will it take from application to loan disbursement?

The general schedule from application to loan disbursement is approximately 1 month to 1.5 months, depending on the customer's situation. For more informa... Show Detail

How can I start foreign currency deposit?

You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail

How is the base interest rate determined?

The base interest rate is the Bank's standard interest rate for secured loans to individual customers and is determined by taking into account the cost of... Show Detail

If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA Gaika Cash Card) I have now?

<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Card will becom... Show Detail

How can I check Total Average Monthly Relationship Balance of my account?

You can check the Total Average Monthly Relationship Balance via online banking. For more details of Total Average Monthly Relationship Balance. ... Show Detail

I want to switch my Banking Card to GLOBAL PASS®.

You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. Note that ... Show Detail

How much is the fee for a transfer in foreign currency?

Fees for transfers in foreign currencies vary depending on the transaction type and your account status. Select the type of transfer you would like to make ... Show Detail

What is GAIKA FULL BACK?

GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail

What is a monthly account maintenance fee?

Please see here for the details. You will find the conditions for a waiver of the monthly account maintenance fee on the page as well. Show Detail

What is the required fee regarding loan?

Loan contract fees Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registration fee Collateral ... Show Detail

Where is a PRESTIA branch near me?

To find information about branch address, business hours, and etc., please see here. Show Detail

Where can I find the SMBC Trust Bank ATM?

For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash cards can also ... Show Detail

I was not at home and failed to receive a card with new expiry date.

Please first contact the delivery company before the package storage period on the delivery notice expires. Once the package storage period expires, the pac... Show Detail

I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail