Frequently Asked Questions
GLOBAL PASS is a cash card with multi currency Visa debit function which can be used at Visa/iD merchants or domestic/overseas ATMs. You can pay or withdr... Show Detail
I want to cancel Foreign Currency Deposit Service.
Foreign Currency Deposit Service can be cancelled at a branch, or by phone. Branch Find a branch Phone PRESTIA Phone Bankin... Show Detail
How can I change the Maturity Instructions for my Time Deposit?
You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail
I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
Which currencies are available for foreign currency exchange?
Currencies available for exchange are US Dollar and Euro (notes only). *Available for account holders only. Show Detail
Can I register GLOBAL PASS® as a payment method on shopping sites / APPs?
Yes. GLOBAL PASS is accepted at various online shopping sites and apps.For the details, please see here. Show Detail
There is no appropriate purpose of remittance / purpose remittance code. (register over...
If you do not find an appropriate Purpose of Remittance or Remittance Purpose Code when you are trying to register an overseas payee, you can't register th... Show Detail
Is there a limit to the number of miles that can be accrued depending on the amount of ...
There is no maximum limit. Miles benefits will be provided based on yearly increase in the foreign currency deposit of the Total Average Monthly Re... Show Detail
How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is a...
You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two busines... Show Detail
I can't create my User ID on GLOBAL PASS Member's Website.
When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GL... Show Detail
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