Can I continue to use the ANA Mileage Club membership number I already have after I get an ANA MILEAGE CLUB GLOBAL PASS?

When your ANA MILEAGE CLUB GLOBAL PASS is issued, you will receive a ANA Mileage Club membership number. If you input your current ANA Mileage Club membershi... Show Detail

Can I make a deposit at an ATM overseas?

Overseas ATMs are only available for withdrawal. Show Detail

I received "Notice of unavailable transaction" by email.

If you have registered for the GLOBAL PASS Member's Website, you will receive an email when a transaction with GLOBAL PASS is unsuccessful. The common error... Show Detail

Can I cancel Foreign Currency Time Deposits before maturity?

Cancellation is not allowed before maturity, including Foreign Currency Time Deposits that have rolled over automatically, except that SMBC Trust B... Show Detail

When a Family Card is used, do I get notified?

Yes. If the account holder has registered for PRESTIA Alert Services in advance, a notification e-mail titled "SMBC Trust Bank Notification of Card Transacti... Show Detail

Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received fr... Show Detail

My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail

Can I send foreign currency to another PRESTIA account?

Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account bef... Show Detail

Can I authorize someone else to handle transactions on my account?

Yes, you can do so by using our Designated Agent Service. This service allows you to appoint an agent in advance so that the agent can conduct certain trans... Show Detail

Can I make an overseas remittance?

Yes. For how to make an overseas remittance, see the Various Procedures page for details. Making remittances to the same payee in the future? By registeri... Show Detail

My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.

Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expiry date pa... Show Detail

Can I change the branch I opened the account with?

We are sorry, but you cannot change the branch you opened the account with. Show Detail

Can I withdraw cash from foreign currency savings deposit at a branch?

You can withdraw US Dollar and Euro in cash from PRESTIA MultiMoney Foreign Currency Savings Deposit over the branch counter. US Dollar can also be withdrawn... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided when I applied?

A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOBAL PASS, t... Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

Is there a fee for issuing paper statements?

There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail

How do I register for GLOBAL PASS Member's Website?

Press "Create your User ID" on GLOBAL PASS Member's Website to create User ID and Password to register. See here for details about registration. *The regis... Show Detail

I want to change my GAIKA FULL BACK setting.

You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Debit w... Show Detail