How can I check if it is an email from SMBC Trust Bank or a spam？

The email addresses we mainly use to communicate with customers are as follows: Product, service, campaign information and important announcements:info@... Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

Is there a parking lot at the branch?

There is no parking lot at our branch. Please contact us in advance if your consultation about asset management might take some time.Inquiry : Week... Show Detail

Prompted to enter 6-digit PIN at an overseas ATM.

Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digit PIN. If ... Show Detail

I want to delete / stop a Fixed Amount Automatic Remittance.

For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail

Can I conduct transactions using a power of attorney?

We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedur... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail

Can I apply for a PRESTIA VISA family member credit card for my child?

You can apply for a family member card of PRESTIA Visa credit card if your child is 18 years or older (excluding a high school student). For details on ... Show Detail

Can I specify my Yen Savings Deposit account for receiving a refund?

You can specify your 7-digit Yen Savings Deposit account for receiving the National Pension / Employee Pension or tax refunds. Refer to the page here for ... Show Detail

I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...

Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs with Visa... Show Detail