Frequently Asked Questions
Where can I find the SMBC Trust Bank ATM?
For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash car... Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you ... Show Detail
Can I make an appointment to come to a branch?
Generally we do not have a reservation policy, however, our branches are currently so busy that some branches do accept reservations for the visit. Plea... Show Detail
Where is a PRESTIA branch near me?
To find information about branch address, business hours, and etc., please see here. Show Detail
What is the difference between GLOBAL PASS® and ANA MILEAGE CLUB GLOBAL PASS?
The benefits are different but card functions such as payments and withdrawals are the same. GLOBAL PASS Cashback bonus received when shoppin... Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures pa... Show Detail
I want to borrow money from PRESTIA MultiMoney Credit.
Customers who have completed the procedures to start using PRESTIA MultiMoney Credit can borrow via online banking. *Customers who apply for PRESTIA... Show Detail
What is the ATM operating hours?
The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches ... Show Detail
I just received GLOBAL PASS®. Do I need to do anything before using it?
Please follow the steps here before using your GLOBAL PASS. Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
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