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FAQ
Products and Services
FAQ within [ Products and Services ]
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Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balance ... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2025/07/29 18:58
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:48
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
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If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below. For SMBC Tru... Show Detail
- No：250
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/07/30 10:37
- Search by narrowing down Category： Credit Card
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Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?
Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service provider... Show Detail
- No：1046
- Displayed Date：2024/07/15 07:00
- Search by narrowing down Category： Direct Debit
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To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail
- No：1225
- Displayed Date：2022/03/23 15:27
- Search by narrowing down Category： Credit Card
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For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/signature regi... Show Detail
- No：1078
- Displayed Date：2022/01/04 09:29
- Updated DTM：2025/07/01 12:01
- Search by narrowing down Category： Direct Debit
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I want to cancel my credit card.
To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail
- No：2073
- Displayed Date：2024/02/14 10:31
- Search by narrowing down Category： Credit Card
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I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
- No：1325
- Displayed Date：2022/07/15 09:54
- Search by narrowing down Category： Changing Personal Details , Statement / Bankbook (Tsucho)
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Can I use GLOBAL PASS on Apple Pay?
Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are available onMajor Online Shopping Sites / Payment A... Show Detail
- No：1209
- Displayed Date：2022/03/23 15:25
- Updated DTM：2025/03/12 16:39
- Search by narrowing down Category： Use of GLOBAL PASS® , About GLOBAL PASS
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How can I early repay? How much are the fees?
You may partially or fully early repay. Please see below for more details: <Partial early repayment> There are 2 types to partial... Show Detail
- No：876
- Displayed Date：2021/03/24 14:30
- Updated DTM：2024/04/25 18:00
- Search by narrowing down Category： Loans
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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