How can I apply for the loan and what are the required documents?

You may apply through branch, Loan Promotion Department or by postal mail. Please see here for the list of required documents for the credit rev... Show Detail

I have received a Notice of Deletion of Overseas Remittance Registration, but I want to keep my registration.

Overseas remittance registrations (including foreign currency transfers within SMBC Trust Bank and to other banks in Japan) that have not been used for a cer... Show Detail

I do not speak Japanese, can I still apply for the loan?

The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. English trans... Show Detail

What is the required fee regarding loan?

Loan contract fees Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registration fee Collateral ... Show Detail

I want to cancel my credit card.

To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail

I want to pay back PRESTIA MultiMoney Credit.

You can repay PRESTIA MultiMoney Credit via online banking. PRESTIA Online / PRESTIA Mobile Menu > Loans > PRESTIA MultiMoney Credit PR... Show Detail

How can I make a domestic fund transfer (Furikomi) in yen?

How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail

I can't create my User ID on GLOBAL PASS Member's Website.

When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GLOBAL PASS® i... Show Detail

What is the maximum amount I can send overseas via online banking?

For daily limit and other details on overseas remittance, please see here. Show Detail

What is PRESTIA DIGITAL GOLD?

PRESTIA DIGITAL GOLD is offered to customers with a Total Average Monthly Wealth Management Balance for the previous month equivalent to 3 million yen or m... Show Detail

Which airport lounges do I have access to?

SMBC Trust Bank Credit Card holders have access to lounges at major airports in Japan and Honolulu, Hawaii. For details, please see below. (Available only in... Show Detail

Is there a fee for issuing paper statements?

There is a fee for postal delivery of statements. For details of issuance fee, please see here On online banking, you can view, save or print e-statements f... Show Detail

My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.

Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expiry date pa... Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new expiry date?

We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For deta... Show Detail

What should I do after I receive my GLOBAL PASS® with new expiry date?

You need to sign your name on the back of the card and update your card information for the services for which you use GLOBAL PASS for payment. For det... Show Detail

Are there any fees for collecting a foreign check？

A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail

Can I make an installment payment with GLOBAL PASS®?

No. You cannot make an installment payment with GLOBAL PASS. Show Detail

Is there a limit to the number of miles that can be accrued depending on the amount of foreign currency deposits of the ANA MILEAGE CLUB GLOBAL PASS?

The maximum miles to be rewarded are 10 million miles per year. Miles benefits will be provided based on yearly increase in the foreign currency de... Show Detail

My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail

I want to switch my Banking Card to GLOBAL PASS®.

You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. Note that ... Show Detail