Frequently Asked Questions
How much is the fee for a transfer in foreign currency?
Overseas Fund Transfer Please see here. Foreign currency transfers to other banks in Japan Please see here. Foreign currency transfers to SMB... Show Detail
Can I receive foreign currency remittance with my PRESTIA account?
Yes. You can transfer funds in foreign currency to your PRESTIA account.Please make sure to provide your 8 digit PRESTIA Multi Money Account Number... Show Detail
To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ... Show Detail
Can I change the branch I opened the account with?
We are sorry, but you cannot change the branch you opened the account with. Show Detail
Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail
How can I receive a domestic fund transfer in Yen?
You will need the following information for receiving Yen from domestic financial institutions. Please find required information below; ... Show Detail
I just received GLOBAL PASS®. Do I need to do anything before using it?
Please follow the steps here before using your GLOBAL PASS. Show Detail
How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below. For SMBC Tru... Show Detail
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