What is branch business hours?

Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail

How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Ca...

You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail

Why do I not receive benefits even I used my GLOBAL PASS® overseas?

GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Original Credit Trans... Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail

What are your business hours during Golden Week and Obon?

We are open as usual during Golden Week and Obon holiday. *Closed on Saturdays, Sundays and national holidays. Show Detail

How can I check my account status?

You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail

How do I become a PRESTIA GOLD?

PRESTIA GOLD is offered to customers with a Total Average Monthly Relationship Balance equivalent to 10 million yen or more along with a Total Average Mont... Show Detail

I want to reissue my statement(s).

For reissuing statement(s), see the Various Procedures page for details. Show Detail

After receiving my GLOBAL PASS® with new expiry date, do I need to reregister card info...

Yes. For details, please check here. Show Detail