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FAQ
Products and Services
FAQ within [ Products and Services ]
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I do not speak Japanese, can I still apply for the loan?
The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. English trans... Show Detail
- No：870
- Displayed Date：2021/03/24 14:30
- Updated DTM：2025/08/14 16:09
- Search by narrowing down Category： Loans
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What is the ATM operating hours?
The operating hours of ATMs in SMBC Trust Bank branches and Sumitomo Mitsui Banking Corporation ATMs are as follows. SMBC Trust Bank branches Sumitomo Mits... Show Detail
- No：1085
- Displayed Date：2021/12/21 16:50
- Updated DTM：2025/10/03 17:47
- Search by narrowing down Category： Branch and ATM , Cash Card/Domestic ATM
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How can I make a domestic fund transfer (Furikomi) in yen?
How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure best suits yo... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/10/03 17:25
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer , Send or Receive Money
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What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account Aged 12 and above ... Show Detail
- No：1412
- Displayed Date：2025/07/14 09:00
- Search by narrowing down Category： Family Card
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A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD* merchants just l... Show Detail
- No：1448
- Displayed Date：2025/07/14 09:00
- Updated DTM：2025/08/14 12:16
- Search by narrowing down Category： Family Card , Family Card
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I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
- No：1325
- Displayed Date：2022/07/15 09:54
- Search by narrowing down Category： Changing Personal Details , Statement / Bankbook (Tsucho)
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To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail
- No：1225
- Displayed Date：2022/03/23 15:27
- Search by narrowing down Category： Credit Card
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How can I change my PIN numbers for GLOBAL PASS®?
There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures page... Show Detail
- No：236
- Displayed Date：2021/03/01 00:00
- Updated DTM：2025/03/12 16:50
- Search by narrowing down Category： PIN , Shopping & Overseas Use
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I am non-resident. How do I make a domestic transfer (Furikomi)?
In accordance with Foreign Exchange and Foreign Trade Act Article 17, a non-resident customer cannot make a domestic fund transfer (unregistered payee) using... Show Detail
- No：1410
- Displayed Date：2022/12/23 10:41
- Updated DTM：2025/10/03 17:30
- Search by narrowing down Category： Domestic Fund Transfers , Send or Receive Money
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Yen Savings Deposit account (7 digits) An account for basic transactions, such as Cash deposits and withdrawals, checking your balance with Cash Card or GL... Show Detail
- No：961
- Displayed Date：2021/06/24 11:00
- Updated DTM：2025/07/07 12:34
- Search by narrowing down Category： Open an Account , Others , Others , Yen Deposit
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I want to register an overseas payee.
How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail
- No：2045
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/03/12 17:13
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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What is the maximum amount I can send overseas via online banking?
For daily limit and other details on overseas remittance, please see here. Show Detail
- No：1417
- Displayed Date：2022/12/23 10:42
- Updated DTM：2025/03/12 11:56
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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Is there a fee for receiving a foreign currency transfer?
We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail
- No：1406
- Displayed Date：2022/12/23 10:40
- Updated DTM：2025/03/12 11:32
- Search by narrowing down Category： Overseas Remittance / Domestic Remittance in Foreign Currency , Service Charges , Send or Receive Money
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You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN). If you do not know or remember your PIN, please request a new one. P... Show Detail
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What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's WebsiteView transaction details for shopping and... Show Detail
- No：1843
- Displayed Date：2023/11/02 11:29
- Updated DTM：2025/10/03 17:37
- Search by narrowing down Category： User ID / Password , Service , GLOBAL PASS Member's Website
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Can I deposit foreign currency from a domestic ATM?
No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling fee will be... Show Detail
- No：1234
- Displayed Date：2022/03/25 11:45
- Updated DTM：2025/03/12 17:03
- Search by narrowing down Category： Branch and ATM , Foreign Currency Cash , Cash Card/Domestic ATM
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Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?
Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service providers, insuran... Show Detail
- No：1046
- Displayed Date：2024/07/15 07:00
- Updated DTM：2025/10/03 18:11
- Search by narrowing down Category： Direct Debit
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I want to cancel my credit card.
To cancel your credit card (PRESTIA Visa GOLD CARD, PRESTIA Visa PLATINUM CARD), please contact Sumitomo Mitsui Credit Card. Contact Gold Card... Show Detail
- No：2073
- Displayed Date：2024/02/14 10:31
- Search by narrowing down Category： Credit Card
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Where can I check e-statements?
PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail
- No：1840
- Displayed Date：2023/11/02 11:29
- Updated DTM：2024/02/27 17:33
- Search by narrowing down Category： e-statement , Statement / Bankbook (Tsucho)
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How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee separately, or an e... Show Detail
- No：1282
- Displayed Date：2022/05/13 09:41
- Updated DTM：2025/08/19 18:28
- Search by narrowing down Category： GLOBAL PASS® , Cash Card , Branch and ATM , Shopping & Overseas Use
41 - 60 of 250 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
- |GLOBAL PASS?
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