Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided when I applied?

A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOBAL PASS, t... Show Detail

Can I exchange foreign currency?

Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail

Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if the balance of foreign currency is sufficient to withdrawal amount, but exceeds when ATM owner fee was included?

If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail

Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

I need a document which proves my account balance to apply for a visa.

We can issue a balance certificate and statement(s) in Japanese or English. Need to prove the balance of a particular date (Balance Certificate) We issue a... Show Detail

Can I cancel a domestic transfer (Furikomi) I made?

No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail

I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)

To check the exchange rate for a GLOBAL PASS transaction made with GAIKA FULL BACK® or in foreign currency other than our 17 applicable currencies and debite... Show Detail

The deposit is deducted from my account. How is it going to be refunded?

When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your account the mo... Show Detail

Can I have a balance certificate issued?

Yes. To request a balance certificate, please contact PRESTIA Phone Banking. Contents of Balance Certificate: Bank Name Account Holder's Name Registered ... Show Detail

Are there any fees to deposit (withdraw) foreign currency cash into(from) my account?

Yes. Cash handling fee will be charged. Available CurrenciesUSD, EUR only. *No cash handling fees up to US$5,000 or €5,000 per day for PRESTIA GOLD... Show Detail

Can I authorize someone else to handle transactions on my account?

Yes, you can do so by using our Designated Agent Service. This service allows you to appoint an agent in advance so that the agent can conduct certain trans... Show Detail

What is a condition to receive statements by post free of charge?

The postal delivery of bank statements is free if any of the following conditions applies. That your status is PRESTIA GOLD/PRESTIA GOLD PREMIUM That you a... Show Detail

When will the recipient receive funds when I make a domestic transfer via online banking?

For the fund arrival dates when you make a domestic transfer to another bank, refer to the table below. Transaction time Expected deposit timing Busi... Show Detail

Do I have access to airport lounges?

SMBC Trust Bank Credit Card holders have access to airport lounges. For details on credit cards, please see here. *A credit card requires an application sep... Show Detail

I don't live in Japan. Can I apply for a credit card?

No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card), which y... Show Detail

Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?

No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your acc... Show Detail

How is the base interest rate determined?

The base interest rate is the Bank's standard interest rate for secured loans to individual customers and is determined by taking into account the cost of... Show Detail

How can I become a PRESTIA DIGITAL GOLD?

PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail

At which overseas ATMs can I use GLOBAL PASS®?

GLOBAL PASS lets you withdraw local currencies at ATMs with a Visa or PLUS mark in over 200 countries and regions around the world. Please find overseas ATM... Show Detail