I can't find the registered payee (overseas) which I registered in the past.

We may delete any overseas remittance registration (including foreign currency transfers within SMBC Trust Bank and to other banks in Japan) that had not bee... Show Detail

What are your business hours during Golden Week and Obon?

We are open as usual during Golden Week and Obon holiday. *Closed on Saturdays, Sundays and national holidays. Show Detail

Do you issue a check?

No. We terminated the issuance of demand drafts on 12/30/2022. Please consider using our wire transfer service. For how to make an overseas remittance, see ... Show Detail

I want to delete / stop a Fixed Amount Automatic Remittance.

For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail

What are the procedures to be followed when the loan obligor becomes severely disabled or passes away?

Please contact the bank as soon as possible in case of Group Credit Life Insurance payment event arises or a possibility of payment arises respect to the o... Show Detail

What is a Fixed Amount Automatic Remittance? (domestic transfer)

A Fixed Amount Automatic Remittance (domestic transfer) is a service which automatically transfers a fixed amount from your designated yen deposit account to... Show Detail

How can I change the Maturity Instructions for my Time Deposit?

You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail

Do I receive a notification when an overseas remittance is credited into my deposit account?

When an overseas remittance (including a domestic transfer in a foreign currency) is deposited into your account, we send an "Arrival Notice", a sealed post ... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

Is it possible to add the income which I receive in overseas?

The bank can only see the income which customers receive in Japan in principle. For more details, please feel free to contact the number below. Contact Us... Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

Can I add on credit card function on GLOBAL PASS?

No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail

I can't create my User ID on GLOBAL PASS Member's Website.

When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GLOBAL PASS® i... Show Detail

I want to know the condition not to pay the credit card annual fee. (PRESTIA Visa GOLD CARD)

The annual fee for the primary card member will be waived the following year when the total spending amount is 300,000 yen or above, annually, including f... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

What is "Monthly Smile"?

"Monthly Smile" is Foreign Currency Time Deposit Monthly Interest Payment Type, which pays interest on the last business day of each month.When you open a ... Show Detail

【Family card】 What is the verification method when registering for GLOBAL PASS Member’s Website?

There are two ways to complete the registration: one is for account holder to complete the procedure on behalf of the family cardholder, and the other is for... Show Detail

What are your business hours during the year-end and New Year's holidays?

Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of trans... Show Detail

What is ENJOY PLUS?

"ENJOY PLUS" offers an add-on interest rate in addition to the base interest rate until the first maturity date when you start a foreign currency t... Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail