Can I specify my Yen Savings Deposit account for receiving a refund?

You can specify your 7-digit Yen Savings Deposit account for receiving the National Pension / Employee Pension or tax refunds. Refer to the page here for yo... Show Detail

Is the family member's credit card number the same as the primary member?

No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail

Is there a limit to the number of miles that can be accrued depending on the amount of foreign currency deposits of the ANA MILEAGE CLUB GLOBAL PASS?

The maximum miles to be rewarded are 10 million miles per year. Miles benefits will be provided based on yearly increase in the foreign currency de... Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail

Can I change the branch I opened the account with?

We are sorry, but you cannot change the branch you opened the account with. Show Detail

Can I add on credit card function on GLOBAL PASS?

No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail

What is the Total Average Monthly Wealth Management Balance?

Total Average Monthly Wealth Management Balance* is the sum of the average monthly balances of each asset management product in your SMBC Trust Bank PRESTI... Show Detail

Can I make an overseas remittance via online banking?

Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail

I want to delete / stop a Fixed Amount Automatic Remittance.

For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail

I have been transferred from overseas to Japan. Is there any requirements for loan?

Regardless of where you work, there will be a credit review confirming your seeable future stay in Japan and stable employment situation. For more details, p... Show Detail

What is branch business hours?

Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail

What is the contact information regarding loans?

The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail

Can I charge Suica or PASMO with GLOBAL PASS®?

You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail

How can I check my account status?

You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my new address?

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a ... Show Detail

I want to request a bank reference.

For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail

How do I buy / sell foreign currency within my account?

Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail

Can I make a payment by Pay-easy?

No. PRESTIA does not support Pay-easy. Show Detail

My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.

Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expiry date pa... Show Detail