Frequently Asked Questions
I want to delete / stop a Fixed Amount Automatic Remittance.
For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail
My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?
No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail
When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GL...
No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail
I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.
Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check ... Show Detail
Until when can I use my GLOBAL PASS®?
That depends on GLOBAL PASS services you want to use. GLOBAL PASS suspension dates ・Using domestic ATMs・Shopping using J-Debit Until the mid... Show Detail
I want to place a foreign exchange leave order.
You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail
Do you offer any special benefits if I transfer funds from overseas?
Yes. We offer you Transfer Funds From Overseas Program below. "Deposit yen and purchase foreign currency" plan "Transferring foreign currency funds" p... Show Detail
Used GLOBAL PASS® only once, but I see two transactions in Account Activity.
When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received... Show Detail
Does Premium Deposit <Structured Deposit with FX Option> and Step Up Time Deposit are i...
Yes, included. However, Premium Deposit (Deposit in Japanese Yen) is not eligible. Show Detail
Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...
A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOB... Show Detail
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