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Frequently Asked Questions
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Popular FAQ
- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I update my E-mail Address registered with PRESTIA?
- I am non-resident. How do I make a domestic transfer (Furikomi)?
- What is Visa Secure (former name: Verified by Visa)?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
FAQ within [ Products and Services ]
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Can I have a balance certificate issued?
Yes. To request a balance certificate, please contact PRESTIA Phone Banking at the bottom of this page. Contents of Balance Certificate: Bank... Show Detail
- No：1251
- Displayed Date：2022/03/25 11:44
- Updated DTM：2024/10/21 10:04
- Search by narrowing down Category： Balance Certificate
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Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts &... Show Detail
- No：1365
- Displayed Date：2022/10/13 14:33
- Updated DTM：2024/07/17 16:36
- Search by narrowing down Category： Open an Account , Service , Overseas Remittance / Domestic Remittance in Foreign Currency , Foreign Currency Deposit
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Can I deposit foreign currency from a domestic ATM?
No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling... Show Detail
- No：1234
- Displayed Date：2022/03/25 11:45
- Updated DTM：2024/04/25 17:51
- Search by narrowing down Category： Branch and ATM , Foreign Currency Cash
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Will the overseas ATM usage fees charged by local ATM owners be reimbursed?
No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, ... Show Detail
- No：220
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/25 18:00
- Search by narrowing down Category： Service Charges , Use of GLOBAL PASS® , Others , Gold status
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What kind of fee is a lifting charge?
A lifting charge is charged when performing foreign exchange transactions in the same currency. We do not charge this fee to individual customers. A... Show Detail
- No：2413
- Displayed Date：2024/05/27 10:12
- Search by narrowing down Category： Overseas Remittance / Domestic Remittance in Foreign Currency , Check
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
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I want to make Premium Deposit transactions.
You can make Premium Deposit Transactions via online banking. PRESTIA Online, PRESTIA Mobile Menu > Investments & Reports > Premium Deposit(Struc... Show Detail
- No：1740
- Displayed Date：2023/10/04 11:26
- Search by narrowing down Category： Premium Deposit
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How can I make a domestic fund transfer (Furikomi) in yen?
How to make a domestic fund transfer varies depending on your situation. Answer each question on Various Procedures page to find the procedure bes... Show Detail
- No：210
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/04/04 19:39
- Search by narrowing down Category： Domestic Fund Transfers , Branch and ATM , Domestic Fund Transfer
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Are there any fees for collecting a foreign check？
A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail
- No：2398
- Displayed Date：2024/05/27 10:06
- Search by narrowing down Category： Service Charges , Check , Deposit Checks
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I need a record of overseas remittance.
When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example,... Show Detail
- No：1008
- Displayed Date：2021/09/22 15:58
- Updated DTM：2024/05/08 18:08
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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