My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

When will the recipient receive funds when I make a domestic transfer via online banking?

For the fund arrival dates when you make a domestic transfer to another bank, refer to the table below. Transaction time Expected deposit timing Busi... Show Detail

What are your business hours during Golden Week and Obon?

We are open as usual during Golden Week and Obon holiday. *Closed on Saturdays, Sundays and national holidays. Show Detail

How can I use "V Point"?

To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail

I am non-resident. How do I make a domestic transfer (Furikomi)?

In accordance with Foreign Exchange and Foreign Trade Act Article 17, a non-resident customer cannot make a domestic fund transfer (unregistered payee) using... Show Detail

What kind of fee is a lifting charge?

A lifting charge is charged when performing foreign exchange transactions in the same currency. We do not charge this fee to individual customers. Applicabl... Show Detail

Which airport lounges do I have access to?

SMBC Trust Bank Credit Card holders have access to lounges at major airports in Japan and Honolulu, Hawaii. For details, please see below. (Available only in... Show Detail

I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Suspended by Partial Usage Restriction Function (Online Shopping) T... Show Detail

Can I have a balance certificate issued?

Yes. To request a balance certificate, please contact PRESTIA Phone Banking. Contents of Balance Certificate: Bank Name Account Holder's Name Registered ... Show Detail

Can I deposit foreign currency from a domestic ATM?

No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling fee will be... Show Detail

How much is the overseas ATM withdrawal fee?

GLOBAL PASS® transaction fee is free when you withdraw cash from overseas ATM(s). However, the merchant or an ATM owner may charge a fee separately, or an e... Show Detail

Can I cancel a domestic transfer (Furikomi) I made?

No, you cannot cancel a transfer which has already been requested and processed. See below. No action required Ex. Incorrect transaction detail(s) such as... Show Detail

What is Visa Secure (former name: Verified by Visa)?

Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is comp... Show Detail

What cases happen the difference amount between the refund is caused by cancellation by cancel/ return?

Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after using non-hand... Show Detail

How can I apply for the loan and what are the required documents?

You may apply through branch, Loan Promotion Department or by postal mail. Please see here for the list of required documents for the credit rev... Show Detail

How can I change my PIN numbers for GLOBAL PASS®?

There are three types of 4 digit PIN numbers for GLOBAL PASS® depending on the purpose. Select PIN number you would like to change on Various Procedures page... Show Detail

Where can I check e-statements?

PRESTIA Online, PRESTIA Mobile Menu > Accounts > Statement/Torihikizandaka-hokokusho Select Issued Year and Month and press "View." PRES... Show Detail

Can I use GLOBAL PASS® on Apple Pay?

Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are listedhere. Show Detail

How much is an intermediary bank fee when I make an overseas remittance?

Although we cannot say exactly how much the fee will be as it varies depending on the intermediary bank(s), see below for the amount based on remittances mad... Show Detail

Is there an annual fee for GLOBAL PASS®?

No. There is no annual fee for GLOBAL PASS as well as admission fee or monthly membership fee. Show Detail