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FAQ
Products and Services
FAQ within [ Products and Services ]
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What should I do after I receive my GLOBAL PASS® with new expiry date?
You need to sign your name on the back of the card and update your card information for the services for which you use GLOBAL PASS for payment. For det... Show Detail
- No：2220
- Displayed Date：2024/04/01 09:29
- Updated DTM：2024/08/05 09:38
- Search by narrowing down Category： Expiration Date
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Is the family member's credit card number the same as the primary member?
No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail
- No：2414
- Displayed Date：2024/05/27 10:13
- Search by narrowing down Category： Credit Card
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While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from...
PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail
- No：224
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/12 12:06
- Search by narrowing down Category： Account for Settlement , About GLOBAL PASS
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What are your business hours during the year-end and New Year's holidays?
Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of t... Show Detail
- No：1635
- Displayed Date：2023/06/09 09:41
- Search by narrowing down Category： Branch and ATM
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I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
- No：2047
- Displayed Date：2024/01/18 11:16
- Search by narrowing down Category： Overseas Remittance , One Time Password (OTP) / Transaction Signing Code / Token , Overseas Remittance / Domestic Remittance in Foreign Currency
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I want to know when my account status will change.
The timing of status change depends on to which status your account is being upgraded. PRESTIA DIGITAL GOLD PRESTIA DIGITAL GOLD status will be app... Show Detail
- No：2147
- Displayed Date：2024/01/29 14:30
- Search by narrowing down Category： Gold status , Total Average Monthly Wealth Management Balance
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Do you handle new Yen banknotes?
Please contact PRESTIA Phone Banking for availability. We will confirm with the branch you plan to visit. Branch Hours: Weekdays 9:00-15:00 Con... Show Detail
- No：2235
- Displayed Date：2024/04/02 10:03
- Search by narrowing down Category： Branch and ATM , Foreign Currency Cash
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Where can I check my overseas remittance history?
You can check history of overseas remittance you made from your PRESTIA account via online banking. PRESTIA Online, PRESTIA Mobile Sign On &g... Show Detail
- No：2407
- Displayed Date：2024/05/27 10:10
- Updated DTM：2025/01/15 11:36
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency
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Can I specify the date for a domestic fund transfer?
No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
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How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Service An alert ... Show Detail
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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