I would like to know about Gold statuses and service renewal.

For requirements and privileges for PRESTIA GOLD PREMIUM, PRESTIA GOLD, and PRESTIA DIGITAL GOLD, please refer to Special website here. We also have FAQ a... Show Detail

I want to know the Premium Deposit interest rates.

You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail

Which currencies are available for foreign currency exchange?

Currencies available for exchange are US Dollar and Euro (notes only). *Available for account holders only. Show Detail

If "GAIKA FULL BACK" is setup for the GLOBAL PASS®, does the same setting apply to all (GLOBAL PASS® holder) family members?

Yes, "GAIKA FULL BACK" which is setup for main GLOBAL PASS® holder will be applied to (GLOBAL PASS® holder) family members also. There is no need f... Show Detail

What is Group Credit Life Insurance?

For the details for Group Credit Life Insurance, please see here. Show Detail

Can I change the branch I opened the account with?

We are sorry, but you cannot change the branch you opened the account with. Show Detail

How can I change the Maturity Instructions for my Time Deposit?

You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail

By when should I deposit for direct debit / auto debit?

Please deposit the billing amount by the day before the debit day. PRESTIA debits on the debit day as follows. Yen: Twice at 0:00 and 24:00... Show Detail

What are the differences between U.S. Dollar Savings and PRESTIA MultiMoney USD Savings Deposit?

Both are savings account in US Dollar. The differences are as follows. U.S. Dollar Savings (account number: 7 digits) You can use this accoun... Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check here. ... Show Detail

What is Private Banking Service?

For the service and the products, please see here. Show Detail

What are the procedures to be followed when the loan obligor becomes severely disabled or passes away?

Please contact the bank as soon as possible in case of Group Credit Life Insurance payment event arises or a possibility of payment arises respect to the o... Show Detail

Can I add on credit card function on GLOBAL PASS?

No. GLOBAL PASS is a Visa Debit Card with no credit card function. If you would like to have a credit card, please see details from here. Show Detail

What is ENJOY PLUS?

"ENJOY PLUS" offers an add-on interest rate in addition to the base interest rate until the first maturity date when you start a foreign currency t... Show Detail

Can I withdraw cash from foreign currency savings deposit at a branch?

You can withdraw US Dollar and Euro in cash from PRESTIA MultiMoney Foreign Currency Savings Deposit over the branch counter. US Dollar can also be withdrawn... Show Detail

I want to cancel Yen Time Deposit.

You can cancel Yen Time Deposit before maturity at our branch or through PRESTIA Phone Banking. Please note that you cannot cancel time deposit(s) in Jap... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my new address?

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a ... Show Detail

Do you handle new Yen banknotes?

Please contact PRESTIA Phone Banking for availability. We will confirm with the branch you plan to visit. Branch Hours: Weekdays 9:00-15:00 Con... Show Detail

Is there a parking lot at the branch?

There is no parking lot at our branch. Please contact us in advance if your consultation about asset management might take some time. Inquiry : Weekdays 9:0... Show Detail

I want to delete / stop a Fixed Amount Automatic Remittance.

For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail