I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

I want to make Premium Deposit transactions.

You can make Premium Deposit Transactions via online banking. PRESTIA Online, PRESTIA Mobile Menu > Investments & Reports > Premium Deposit(Struc... Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new expiry date?

We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For deta... Show Detail

I want to know the Premium Deposit interest rates.

You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my new address?

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a ... Show Detail

I want to check the initial deposit information of my Foreign Currency Time Deposits.

Online banking offers the details of deposited Foreign Currency Time Deposits. Online banking Sign On>Accounts>Balance Summary Online b... Show Detail

What are service hours of Premium Deposit (Structured Deposit)?

Online banking service hours are 8:00 a.m. Monday - 4:59 a.m. Saturday. *Excluding system maintenance hours, Japanese holidays and December 31 through J... Show Detail

What is Group Credit Life Insurance?

For the details for Group Credit Life Insurance, please see here. Show Detail

My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?

No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail

Can I conduct transactions using a power of attorney?

We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedures a... Show Detail

I would like to check my “Referrer Code”.

Please ask the referrer to contact the branch or PRESTIA Phone Banking to obtain the referral code. The Family & Friends Referral Program requires that both... Show Detail

【Main card】 What is the verification method when registering for GLOBAL PASS Member’s Website? 

The verification method at the time of member registration differs depending on whether the registered address is "domestic" or "overseas." For details, plea... Show Detail

Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or the other way around?

No. There is no reissuance fee for GLOBAL PASS. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of G... Show Detail

Can I apply for a loan if the property which I plan to purchase does not meet the Building Standards Law (e.g., exceeding the Building Coverage Ratio or Floor Area Ratio)?

We do not accept loan applications for the purchase of properties that do not meet the Building Standard Law. However, for existing non-conforming ... Show Detail

I want to request a bank reference.

For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail

What is the contact information regarding loans?

The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail

How can I check the interest rates of Foreign Currency Deposit？

Foreign Currency Time Deposit Interest Rates Please see here. Savings Deposit Interest Rate Please see here. Show Detail

I want to place a foreign exchange leave order.

You can place an order via online banking. PRESTIA Online, PRESTIA Mobile Menu > Foreign Currency Savings > Buy / Sell FX, Foreign Currenc... Show Detail

Is the family member's credit card number the same as the primary member?

No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail

What is a condition to receive statements by post free of charge?

The postal delivery of bank statements is free if any of the following conditions applies. That your status is PRESTIA GOLD/PRESTIA GOLD PREMIUM That you a... Show Detail