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Frequently Asked Questions
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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
- What information is required to receive foreign currency transfers?
- What is the requirements for non-Japanese national loan applicants?
- I want to confirm the Kana name of the branch.
FAQ within [ Products and Services ]
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I want to start Foreign Currency Deposit Service.
You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
- No：1338
- Displayed Date：2022/07/15 09:55
- Updated DTM：2023/10/24 14:44
- Search by narrowing down Category： Service , Foreign Currency Deposit
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How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Ca...
You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail
- No：1423
- Displayed Date：2022/11/07 13:05
- Search by narrowing down Category： E-mail
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At which overseas ATMs can I use GLOBAL PASS®?
GLOBAL PASS lets you withdraw local currencies at ATMs with a Visa or PLUS mark in over 200 countries and regions around the world. Please find overseas A... Show Detail
- No：1440
- Displayed Date：2022/12/13 09:54
- Search by narrowing down Category： Use of GLOBAL PASS®
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What are Cross Currency Transactions?
Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail
- No：1454
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/04/06 11:58
- Search by narrowing down Category： Foreign Currency Deposit , Service
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Why do I not receive benefits even I used my GLOBAL PASS® overseas?
GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Origina... Show Detail
- No：1489
- Displayed Date：2023/01/27 09:44
- Updated DTM：2024/02/26 16:21
- Search by narrowing down Category： Trouble in Use
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I want to cancel foreign currency deposit.
To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail
- No：1569
- Displayed Date：2023/03/17 15:24
- Updated DTM：2024/04/04 10:45
- Search by narrowing down Category： Service , Foreign Currency Deposit , Foreign Currency Time Deposit
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When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
- No：1631
- Displayed Date：2023/06/09 09:40
- Search by narrowing down Category： Open an Account , Request / Reissue GLOBAL PASS® , Others
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I want to make Premium Deposit transactions.
You can make Premium Deposit Transactions via online banking. PRESTIA Online, PRESTIA Mobile Menu > Investments & Reports > Premium Deposit(Struc... Show Detail
- No：1740
- Displayed Date：2023/10/04 11:26
- Search by narrowing down Category： Premium Deposit
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Why is a transaction shown "Not Fixed" on GLOBAL PASS Member's Website?
When you withdraw cash at overseas ATMs or shop at Visa/iD merchants, the transaction will be displayed on GLOBAL PASS Member's Website Account Activities.... Show Detail
- No：1758
- Displayed Date：2023/10/25 16:09
- Search by narrowing down Category： Use of GLOBAL PASS®
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I want to know the Premium Deposit interest rates.
You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail
- No：1846
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： Premium Deposit
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