When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GLOBAL PASS Member's Website?

No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail

What should I do after I receive my GLOBAL PASS® with new expiry date?

You need to sign your name on the back of the card and update your card information for the services for which you use GLOBAL PASS for payment. For det... Show Detail

I want to make Cross Currency Transactions.

You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail

I want to cancel Yen Time Deposit.

You can cancel Yen Time Deposit before maturity at our branch or through PRESTIA Phone Banking. Please note that you cannot cancel time deposit(s) in Japane... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my new address?

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a ... Show Detail

I want to request a bank reference.

For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail

What is Private Banking Service?

For the service and the products, please see here. Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

Do you handle new Yen banknotes?

Please contact PRESTIA Phone Banking for availability. We will confirm with the branch you plan to visit. Branch Hours: Weekdays 9:00-15:00 Con... Show Detail

How can I change the Maturity Instructions for my Time Deposit?

You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail

What is ENJOY PLUS?

"ENJOY PLUS" offers an add-on interest rate in addition to the base interest rate until the first maturity date when you start a foreign currency t... Show Detail

Will GAIKA FULL BACK be applied when withdrawing local currencies at overseas ATMs, if the balance of foreign currency is sufficient to withdrawal amount, but exceeds when ATM owner fee was included?

If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail

Can I apply for a loan regarding purchase contracts in which the transfer of ownership is registered from the seller of previous transaction to myself？

We do not accept loan applications for property purchases based on contracts that partially omit the registration of the transfer of ownership (so-... Show Detail

What is Group Credit Life Insurance?

For the details for Group Credit Life Insurance, please see here. Show Detail

What is branch business hours?

Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail

I want to check the initial deposit information of my Foreign Currency Time Deposits.

Online banking offers the details of deposited Foreign Currency Time Deposits. Online banking Sign On>Accounts>Balance Summary Online b... Show Detail

Can I apply for a loan if the property which I plan to purchase does not meet the Building Standards Law (e.g., exceeding the Building Coverage Ratio or Floor Area Ratio)?

We do not accept loan applications for the purchase of properties that do not meet the Building Standard Law. However, for existing non-conforming ... Show Detail

Can I charge Suica or PASMO with GLOBAL PASS®?

You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail

Can I tap to pay with GLOBAL PASS® ?

Yes. GLOBAL PASS is compatible with two types of contactless payment service. *1The iD touch payment can be used only when the "iD" logo is on the back of... Show Detail

Can I change the branch I opened the account with?

We are sorry, but you cannot change the branch you opened the account with. Show Detail