Can I apply for a PRESTIA VISA family member credit card for my child?

You can apply for a family member card of PRESTIA Visa credit card if your child is 18 years or older (excluding a high school student). For details on ... Show Detail

How can I verify my PIN ?

You cannot verify any of your PINs (i.e. Domestic Cash Card PIN, Debit PIN, and T-PIN).If you do not know or remember your PIN, please re-register PIN. Ple... Show Detail

Can I conduct transactions using a power of attorney?

We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedur... Show Detail

I want to delete / stop a Fixed Amount Automatic Remittance.

For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail

Prompted to enter 6-digit PIN at an overseas ATM.

Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digit PIN. If ... Show Detail

Is there a parking lot at the branch?

There is no parking lot at our branch. Please contact us in advance if your consultation about asset management might take some time.Inquiry : Week... Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

How can I check if it is an email from SMBC Trust Bank or a spam？

The email addresses we mainly use to communicate with customers are as follows: Product, service, campaign information and important announcements:info@... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my n...

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. ... Show Detail

Until when can I use my GLOBAL PASS®?

That depends on GLOBAL PASS services you want to use. GLOBAL PASS suspension dates ・Using domestic ATMs ・Shopping using J-Debit Until the middle of the... Show Detail