My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)

If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail

I forgot my PIN.

There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". Specify which PIN you forgot. 4 digit PINs The procedure varies depending... Show Detail

How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?

You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please choose Man... Show Detail

How can I check the transaction limits of my Cash Card?

Please see below for how to check your card limits. Note that Family Card transaction limits are included within the account holder's limits. Domestic ATM... Show Detail

I lost my Cash Card (lost or stolen).

If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For GLOBAL PASS... Show Detail

What is Visa Secure (former name: Verified by Visa)?

Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is co... Show Detail

I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?

Please refer to the following cases when you are having a trouble with online shopping. Suspended by Partial Usage Restriction Function (Online Shopping) T... Show Detail

I need a document which proves my account balance to apply for a visa.

We can issue a balance certificate and statement(s) in Japanese or English. Need to prove the balance of a particular date (Balance Certificate) We issue a... Show Detail

What information is required to receive foreign currency transfers?

The following information is required to receive foreign currency transfers (overseas remittances, domestic foreign currency remittances, as well as cross bo... Show Detail

What is the SWIFT CODE for SMBC Trust Bank PRESTIA?

Our SWIFT (BIC) Code is SMTCJPJT. *A SWIFT Code consists of eight digits or letters. Please add "XXX" at the end if asked for an eleven digit or letter SWIF... Show Detail

What is the requirements for non-Japanese national loan applicants?

Please see the following for some of the major requirements for non-Japanese national loan applicants: Japan residency except short-term visa (permanent res... Show Detail

What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?

Please see the table below. Bank Name: SMBC Trust Bank（エスエムビーシーシンタクギンコウ） Bank Code (Zengin Code): 0300 Branch Name Katakana Branch Name Branch Code S... Show Detail