What are your business hours during Golden Week and Obon?

We are open as usual during Golden Week and Obon holiday. *Closed on Saturdays, Sundays and national holidays. Show Detail

Where can I use my cash card? (ATM)

When using your cash card, please see below for details. Using in Japan Using Overseas Show Detail

What is Group Credit Life Insurance?

For the details for Group Credit Life Insurance, please see here. Show Detail

I do not speak Japanese, can I still apply for the loan?

The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. English trans... Show Detail

How do you compensate damages caused by fraud of GLOBAL PASS?

For compensation of damages caused by fraudulent use of GLOBAL PASS by a third party due to counterfeiting, theft, etc. see here for details. Related Keyw... Show Detail

I want to borrow money from PRESTIA MultiMoney Credit.

Customers who have completed the procedures to start using PRESTIA MultiMoney Credit can borrow via online banking. *Customers who apply for PRESTIA... Show Detail

There is no appropriate purpose of remittance / purpose remittance code. (register overseas payee)

If you do not find an appropriate Purpose of Remittance or Remittance Purpose Code when you are trying to register an overseas payee, you can't register the ... Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new expiry date?

We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For deta... Show Detail

What are your business hours during the year-end and New Year's holidays?

Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of trans... Show Detail

How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Campaign)?

You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

I have been transferred from overseas to Japan. Is there any requirements for loan?

Regardless of where you work, there will be a credit review confirming your seeable future stay in Japan and stable employment situation. For more details, p... Show Detail

My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?

No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail

How do I become a PRESTIA GOLD?

PRESTIA GOLD is offered to customers with a Total Average Monthly Relationship Balance equivalent to 10 million yen or more along with a Total Average Mont... Show Detail

What is PRESTIA DIGITAL GOLD?

PRESTIA DIGITAL GOLD is offered to customers with a Total Average Monthly Wealth Management Balance for the previous month equivalent to 3 million yen or m... Show Detail

What is ENJOY PLUS?

"ENJOY PLUS" offers an add-on interest rate in addition to the base interest rate until the first maturity date when you start a foreign currency t... Show Detail

I want to cancel foreign currency deposit.

To sell foreign currency, see below. Foreign Currency Savings Deposit You can sell foreign currency via online banking. "Buy / Sell FX, Fore... Show Detail

Can I charge Suica or PASMO with GLOBAL PASS®?

You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail