I want to request a bank reference.

For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail

Do you issue a check?

No. We terminated the issuance of demand drafts on 12/30/2022. Please consider using our wire transfer service. For how to make an overseas remittance, see ... Show Detail

I want to delete an overseas payee.

For how to delete an overseas payee, see the Various Procedures page for details. Show Detail

I want to apply for a Fixed Amount Automatic Remittance (Domestic Transfer).

For how to apply for a Fixed Amount Automatic Remittance (Domestic Transfer), see the Various Procedures page for details. Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

What are your business hours during the year-end and New Year's holidays?

Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of trans... Show Detail

How can I change the Maturity Instructions for my Time Deposit?

You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

I found my Cash Card.

If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail

How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Campaign)?

You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail

Can I make a payment by Pay-easy?

No. PRESTIA does not support Pay-easy. Show Detail

I want to start Foreign Currency Deposit Service.

You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail

What is Group Credit Life Insurance?

For the details for Group Credit Life Insurance, please see here. Show Detail

What is the contact information regarding loans?

The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

Are the bank transactions of family cardholders also included in the eligibility for credit card rewards?　

Family member transactions are ineligible for PRESTIA Visa GOLD CARD and PRESTIA Visa PLATINUM CARD PRESTIA Rewards. SMBC Trust Bank Credit Cards PRESTIA R... Show Detail

Can I visit the branch with my pet?

We regret to inform you that, for the safety and hygiene of our premises and in consideration of other customers, we kindly ask that you refrain from bringin... Show Detail

What is Private Banking Service?

For the service and the products, please see here. Show Detail

Is the family member's credit card number the same as the primary member?

No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail

I want to reissue my bank statement(s)

For reissuing statement(s), see the Various Procedures page for details. Show Detail