I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)

To check the exchange rate for a GLOBAL PASS transaction made with GAIKA FULL BACK® or in foreign currency other than our 17 applicable currencies and debite... Show Detail

What is the Total Average Monthly Wealth Management Balance?

Total Average Monthly Wealth Management Balance* is the sum of the average monthly balances of each asset management product in your SMBC Trust Bank PRESTI... Show Detail

I can't proceed with "Input Your Phone Number" on the GLOBAL PASS Member's Website User ID registration.

Input your phone number which you have registered with us to create User ID for the GLOBAL PASS Member's Website. Check your registered Mobile Phone Number ... Show Detail

I want to delete a domestic payee.

For how to delete a domestic payee, see the Various Procedures page for details. Show Detail

How do I become a PRESTIA GOLD?

PRESTIA GOLD is offered to customers with a Total Average Monthly Relationship Balance equivalent to 10 million yen or more along with a Total Average Mont... Show Detail

When will the certificate of year-end loan balance be issued? How can I reissue it?

The "Certificate of the year-end balance of the loan for the housing acquisition" for housing loan will be issued and mailed by post based on the following s... Show Detail

How can I become a PRESTIA DIGITAL GOLD?

PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail

Can I charge Suica or PASMO with GLOBAL PASS®?

You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check here. ... Show Detail

I want to reissue my bank statement(s)

For reissuing statement(s), see the Various Procedures page for details. Show Detail

Can I check the current foreign currency exchange rate?

Foreign currency rates are available here. Historical exchange rates are not available. Show Detail

I want to know the loan lineup and the intended uses of funds of each product.

Please refer to the following for PRESTIA's loan lineup. For interest rates and other details, please check here. Please note that we do not handle Flat 35... Show Detail

Can I make an installment payment with GLOBAL PASS®?

No. You cannot make an installment payment with GLOBAL PASS. Show Detail

Which currencies are available for foreign currency exchange?

Currencies available for exchange are US Dollar and Euro (notes only). *Available for account holders only. Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail

What is ENJOY PLUS?

"ENJOY PLUS" offers an add-on interest rate in addition to the base interest rate until the first maturity date when you start a foreign currency t... Show Detail

What are your business hours during the year-end and New Year's holidays?

Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of trans... Show Detail

【Family card】 What is the verification method when registering for GLOBAL PASS Member’s Website?

There are two ways to complete the registration: one is for account holder to complete the procedure on behalf of the family cardholder, and the other is for... Show Detail

What is "Monthly Smile"?

"Monthly Smile" is Foreign Currency Time Deposit Monthly Interest Payment Type, which pays interest on the last business day of each month.When you open a ... Show Detail