Frequently Asked Questions
My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.
Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expi... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Accou... Show Detail
Can I receive my GLOBAL PASS® with new expiry date overseas?
Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the pr... Show Detail
I can't create my User ID on GLOBAL PASS Member's Website.
When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GL... Show Detail
How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is a...
You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two busines... Show Detail
Is there a limit to the number of miles that can be accrued depending on the amount of ...
There is no maximum limit. Miles benefits will be provided based on yearly increase in the foreign currency deposit of the Total Average Monthly Re... Show Detail
Can I register GLOBAL PASS® as a payment method on shopping sites / APPs?
Yes. GLOBAL PASS is accepted at various online shopping sites and apps.For the details, please see here. Show Detail
GLOBAL PASS is a cash card with multi currency Visa debit function which can be used at Visa/iD merchants or domestic/overseas ATMs. You can pay or withdr... Show Detail
After receiving my GLOBAL PASS® with new expiry date, do I need to reregister card info...
Yes. For details, please check here. Show Detail
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