After receiving my GLOBAL PASS® with new expiry date, do I need to reregister card information on online shopping sites, etc.?

Yes. For details, please check here. Show Detail

What are the transaction limits on my Cash Card?

For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holder See here for de... Show Detail

How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is applied or a foreign currency not offered by your bank is debited from my Yen Savings account?

You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two business days aft... Show Detail

What cases happen the difference amount between the refund is caused by cancellation by cancel/ return?

Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after using non-hand... Show Detail

I received "Notice of unavailable transaction" by email.

If you have registered for the GLOBAL PASS Member's Website, you will receive an email when a transaction with GLOBAL PASS is unsuccessful. The common error... Show Detail

If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA Gaika Cash Card) I have now?

<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Card will becom... Show Detail

The deposit is deducted from my account. How is it going to be refunded?

When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your account the mo... Show Detail

I want to reissue my Cash Card.

To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking Card (Internati... Show Detail

I want to apply for a Family Card.

Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail

Until when can I use my GLOBAL PASS®?

Depends on GLOBAL PASS services you want to use. GLOBAL PASS expiration dates ・Using domestic ATMs ・Shopping using J-Debit In the middle of the expirat... Show Detail

If I cancel GLOBAL PASS® or ANA MILEAGE CLUB GLOBAL PASS, what will happen to the total cashback amount (planned deposit amount) or the planned mileage present at the time of cancellation?

GLOBAL PASS Holder If you cancel GLOBAL PASS as well as its settling account, the total cashback amount (planned deposit amount) shall be null and void. If... Show Detail

Will the overseas ATM usage fees charged by local ATM owners be reimbursed?

No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

When do you send GLOBAL PASS® after opening an account via Internet?

GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail

I want to switch my Banking Card to GLOBAL PASS®.

You can switch your Banking Card (and PRESTIA Gaika Cash Card) to GLOBAL PASS via online banking or by postal mail. For details, please see here. Note that ... Show Detail

I just received GLOBAL PASS®. Do I need to do anything before using it?

Please follow the steps here before using your GLOBAL PASS. Show Detail

What is the exchange rate for using GLOBAL PASS® overseas?

Foreign currencies other than the 17 applicable currencies The rate obtained by adding the predefined commission fee (3%) to the applicable rate determined ... Show Detail

What is the difference between GLOBAL PASS Member's Website and online banking?

For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's WebsiteView transaction details for shopping and... Show Detail

When using GLOBAL PASS® overseas, what should I keep in mind?

When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK This service ... Show Detail

Ｗhen ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?

No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of ZIP Code, G... Show Detail