- FAQ by Category > Products and Services
FAQ
Products and Services
FAQ within [ Products and Services ]
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What is branch business hours?
Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail
- No：1086
- Displayed Date：2021/12/21 16:51
- Search by narrowing down Category： Branch and ATM
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How can I check the interest rate for yen deposits？
Please refer to the page here for yen savings deposit and yen time deposit interest rates. Show Detail
- No：3016
- Displayed Date：2025/01/15 09:01
- Search by narrowing down Category： Yen Deposit
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Is the family member's credit card number the same as the primary member?
No. The credit card number is different between the primary card and the family card. Family members have different card numbers for each card. Show Detail
- No：2414
- Displayed Date：2024/05/27 10:13
- Search by narrowing down Category： Credit Card
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My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.
Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expi... Show Detail
- No：2213
- Displayed Date：2024/04/01 09:27
- Updated DTM：2024/08/08 14:41
- Search by narrowing down Category： Expiration Date
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Premium Deposit is the Structured Deposit with FX Option. For the details of Premium Deposit <Structured Deposit with FX Option>, please refer to th... Show Detail
- No：1844
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： Premium Deposit , Foreign Currency Deposit , Foreign Currency Cash
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I would like to know about Gold statuses and service renewal.
For requirements and privileges for PRESTIA GOLD PREMIUM, PRESTIA GOLD, and PRESTIA DIGITAL GOLD, please refer to Special website here. We also have FAQ a... Show Detail
- No：1667
- Displayed Date：2023/05/26 09:28
- Search by narrowing down Category： Gold status
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How can I change the Maturity Instructions for my Time Deposit?
You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail
- No：1463
- Displayed Date：2023/01/11 09:26
- Updated DTM：2024/04/04 09:59
- Search by narrowing down Category： Foreign Currency Time Deposit
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If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary s... Show Detail
- No：1450
- Displayed Date：2023/01/11 09:24
- Updated DTM：2025/03/12 17:08
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
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Can I tap to pay with GLOBAL PASS® ?
Yes. GLOBAL PASS is compatible with two types of contactless payment service. *"iD" logo is a registered trademark of NTT DOCOMO, INC. Show Detail
- No：2571
- Displayed Date：2024/08/16 09:32
- Search by narrowing down Category： Use of GLOBAL PASS®
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My account status has changed. Do I need to request a new GLOBAL PASS® ?
No. When your account status changes, you will automatically receive the benefits and privileges of your new status, regardless of the type of card you hav... Show Detail
- No：2566
- Displayed Date：2024/08/16 09:30
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Gold status
221 - 230 of 238 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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