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FAQ
Products and Services
FAQ within [ Products and Services ]
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My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?
No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail
- No：2214
- Displayed Date：2024/04/01 09:27
- Search by narrowing down Category： Expiration Date
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Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
- No：2030
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/01/15 11:35
- Search by narrowing down Category： Overseas Remittance , Domestic Fund Transfers / Overseas Remittance
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I want to know the Premium Deposit interest rates.
You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail
- No：1846
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： Premium Deposit
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Premium Deposit is the Structured Deposit with FX Option. For the details of Premium Deposit <Structured Deposit with FX Option>, please refer to th... Show Detail
- No：1844
- Displayed Date：2023/11/02 11:29
- Search by narrowing down Category： Premium Deposit , Foreign Currency Deposit , Foreign Currency Cash
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I want to cancel Yen Time Deposit.
You can cancel Yen Time Deposit before maturity at our branch or through PRESTIA Phone Banking. Please note that you cannot cancel time deposit(s) in Jap... Show Detail
- No：1767
- Displayed Date：2023/10/25 16:10
- Search by narrowing down Category： Yen Deposit
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Why is a transaction shown "Not Fixed" on GLOBAL PASS Member's Website?
When you withdraw cash at overseas ATMs or shop at Visa/iD merchants, the transaction will be displayed on GLOBAL PASS Member's Website Account Activities. ... Show Detail
- No：1758
- Displayed Date：2023/10/25 16:09
- Updated DTM：2025/03/12 12:08
- Search by narrowing down Category： Use of GLOBAL PASS® , About GLOBAL PASS
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PRESTIA DIGITAL GOLD is offered to customers with a Total Average Monthly Wealth Management Balance for the previous month equivalent to 3 million yen or m... Show Detail
- No：1669
- Displayed Date：2023/05/26 09:28
- Search by narrowing down Category： Gold status
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I would like to know about Gold statuses and service renewal.
For requirements and privileges for PRESTIA GOLD PREMIUM, PRESTIA GOLD, and PRESTIA DIGITAL GOLD, please refer to Special website here. We also have FAQ a... Show Detail
- No：1667
- Displayed Date：2023/05/26 09:28
- Search by narrowing down Category： Gold status
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How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Service An alert ... Show Detail
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Can I specify the date for a domestic fund transfer?
No. Unfortunately, you cannot specify the date for a domestic fund transfer. We do offer a service which automatically remits the same amount on... Show Detail
- No：2766
- Displayed Date：2024/10/28 09:03
- Search by narrowing down Category： Domestic Fund Transfers , Domestic Fund Transfer
211 - 220 of 238 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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