Used GLOBAL PASS® only once, but I see two transactions in Account Activity.

When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received fr... Show Detail

What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?

If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued. Please visit our branch, or use PRESTIA Phone B... Show Detail

【Main card】 What is the verification method when registering for GLOBAL PASS Member’s Website? 

The verification method at the time of member registration differs depending on whether the registered address is "domestic" or "overseas." For details, plea... Show Detail

I can't find the registered payee (overseas) which I registered in the past.

We may delete any overseas remittance registration (including foreign currency transfers within SMBC Trust Bank and to other banks in Japan) that had not bee... Show Detail

If I go to a branch to apply for a cash card, can I get it on the same day?

The same day banking card issuance at our branches ended on September 30 in 2019. Show Detail

Where can I find the SMBC Trust Bank ATM?

For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash cards can also ... Show Detail

Ｗhen ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?

No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of ZIP Code, G... Show Detail

What kind of insurance does GLOBAL PASS® cover?

We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please see ... Show Detail

I want to register a domestic payee.

How to register a domestic payee varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suit... Show Detail

Can I still use a non-GLOBAL PASS® cash card?

Banking Card (International Cash Card)Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a cash card for wit... Show Detail

What is GAIKA FULL BACK?

GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail

Can I make an installment payment with GLOBAL PASS®?

No. You cannot make an installment payment with GLOBAL PASS. Show Detail

Can I have an ETC card issued for GLOBAL PASS®?

An ETC card cannot be issued for GLOBAL PASS. Consider applying for PRESTIA Visa Card if you do not have a credit card issued in Japan. An ETC card can be is... Show Detail

Where is a PRESTIA branch near me?

To find information about branch address, business hours, and etc., please see here. Show Detail

I want to change my GAIKA FULL BACK setting.

You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Debit w... Show Detail

My GLOBAL PASS® payment overseas was NOT deducted in the currency intended.

It is likely due to Dynamic Currency Conversion. Please see here. Related Keywords trouble with GLOBAL PASS Show Detail

What cases happen the difference amount between the refund is caused by cancellation by cancel/ return?

Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after using non-hand... Show Detail

Can I make a deposit at an ATM overseas?

Overseas ATMs are only available for withdrawal. Show Detail

Why do I not receive benefits even I used my GLOBAL PASS® overseas?

GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Original Credit Trans... Show Detail

I need a record of overseas remittance.

When you need a record of overseas remittance, you can print a Copy of Your Payment Order available from the menu below and use it as, for example, "Document... Show Detail